App is horrible and the trucks are not easy to get unless taking to an agent. Your website told me to get the keys from and agent inside. There was no inside or an agent. Need to do better uhaul!
michael s
Superior Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rancho Cordova, CA 95742
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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ease and fast service.
JAMES DOnce the truck got in traffic it immediately overheated and it was discovered that the fan was NOT attached to the engine at all. This caused me significant delays and inconveniences costing me an additional day of travel. As of this survey, no one from U-Haul has contacted me to see how I can be compensated for my troubles and let me know how U-Haul intends to make things right. When I dropped off the truck the staff there was very helpful and the clerk contacted his boss who informed me that someone from the location where I rented the truck would contact me within 48 hours and see how I could be compensated. That was 7 days ago and still no contact from anyone at U-Haul concerning the numerous roadside assistance calls. April from roadside assistance was the only representative that followed up and checked on how we were doing. Additionally, I had to purchase 2 gallons of coolant to get the truck off the side of the interstate which I have yet to be reimbursed for.
Melvin SNothing I can think of
Kenneth ONobody available during business hours at pick up or drop off. Uhaul App was awful to use and I had to call and speak with customer service. It was just things that made it much more difficult than it really should have been.
Robert H