I had agreed to a professional service, which was unfulfilled when the technician lied about their arrival time. There is a recorded conversation between the alternate number we used to call and the Uhaul call representative who answered. When my significant other called for an update after waiting 30 minutes, the call representative informed us that the technician had marked themselves as actively working 15 on the vehicle minutes prior, in order to make more money. At least, that is the words the representative said to us and that she would take note/file a report on this. In addition, I was unaware that the vehicle's locking mechanism was malfunctioning until after I got the U-Haul back safely. At the time of the incident, the objective was to return the U-Haul to the store. Additionally, I was not aware of the possibility to dispute the charge, and that is why I am now filling out the dispute form.
Duncan S
Interbay Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Seattle, WA 98119
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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This rental benefited from the employee who took care to keep me informed as timing changed a bit, who made the rental easy and stress-free, and genuinely cared that the whole experience was good. That's not so common, and I really appreciated her.
thomas sExcellent customer service and support. They were also very friendly.
D'Adre CSo much better than 15th ave w location. The 15th ave w locations manager was absolutely unacceptable. She told me to “go fuck myself” repeatedly. Followed me out of the store and screamed at while I was trying to leave. She needs to be fired immediately
Nick BThey charged a cleaning fee without explaining why. They charged too much.
Christina S