Not sufficient information on drop-off checklist and instructions. I used the U-Haul app b/c the Quality Inn personnel were not versed in the process for returning the vehicle in person.
YVAN C
Quality Inn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Stratford, ON N5A6Z3
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- 3.5 Average Customer Rating
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Never got my deposit back how do I get it back
Kevin SI contacted U-haul in Stratford Ontario on Ontario street January 14th. He told me if I got the truck back 1hour past the 24 hour rental, he would adjust it because of the weather. Snow squalls and strong winds meant I had to risk my life to drive 20 km in a storm. Then I got a bill for over 80 dollars for a second day of rental !!!!
kevin bSaturday pick up was only by cell phone. Could not access UHaul via my account. Had to download the UHaul app and start over which took a total of 45 minutes including difficulty to get it to accept driver's license photos and self image. Had been told over the phone there was a lock box, not that there was a lock on the back of the truck. Difficulty unlocking the lock. Overall a very bad experience picking up the truck. Returning the truck was simple as there was staff on site. Hard to understand why the pick up was so difficult as the truck is located at a Quality Inn. This is my 4th rental this year. The other 3 were simple and the pick up and return process was easy.
Chris LWe were to get the truck at 3:30 never left until 428. The guy had no clue what he was doing. Then couldn't fine the key. Then charged us gas money after we put gas in it. Because we couldn't get our full 4 hrs so never got everything moved. Now I have to pay some else to move the rest of my stuff.
KOVACS T