Well the last customers left two dog mattresses that cats must have sprayed on and stunk up the whole cab. I had to set them aside because I didn't want to move my new furniture in the same cab with the stinky mattresses. I've used U-Haul before but this was absolutely unacceptable.
Chris Langford
Little Gem Grocery
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Victoria, BC V8V1T1
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Customer Reviews
- 3.5 Average Customer Rating
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I ordered a flat rolling dolly along with the truck which was not available. I had to inquire about it not being available as I was not told it would not be there. Thankfully a friend brought along one because it would have been a very difficult day otherwise.
Kevin ZakClerk would stop my check-in process constantly to help other customers who came after me, which caused a loss of time from my reserved time slot. The truck was not terrible but you could tell the interiors were not cleaned in a long time, which creates a sense of concern to not be held accountable such state afterwards.
Ana Lucia Hernandez MijaresWe were told by the U-haul attendant that the rate was $1/mile and that you needed to fill up the tank to whatever level it was at when you picked up the vehicle. We picked up the truck at half full (took a photo complete with starting mileage) and filled it back up to half a tank (took another photo complete w/ mileage). We never received any paperwork or documentation of any kind ahead of time. Just the verbal information from the attendant that it was $1/mile. We were charged for gas that we did not use AND we were charged $1.75/mile. Almost double the rate quoted. Will not be using U-haul again. Very unhappy. We never would have rented the vehicle for that price.
Matthew ForshawI did not use the truck as its brake pedal did not work. You charged for the service that I did not use it.
Javid Bayat