Trailer Rental & Towing in Alpena, MI at Franks Key & Lock Shop
(U-Haul Neighborhood Dealer)

76 reviews

1201 W Chisholm St   Alpena, MI 49707

(989) 278-2676

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(989) 278-2676

1201 W Chisholm St
Alpena, MI 49707

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return
Trailer Rentals

One-Way and In-Town Local Rentals in Alpena, MI 49707

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Customer Reviews

Average Customer Rating

76 reviews

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Rating:
5.0

One of the easiest things I've had to do on the last year.they make it super easy .

CORY JOHN P. 
Rating:
2.0

The inside of the vehicle was left filthy with little nuts on the seat. The drink holder looked like someone had spilled coffee all over it. There was a water bottle lid left on the floor. In addition the young man that brought the vehicle around for me was very snotty when I asked for a good explanation about the gas gauge after I explained that I wanted to understand the process because I had been charged for being below the proper level despite dropping it off above where it when I picked it up.

TIMOTHY JAMES S. 
Rating:
5.0

Very professional.

JAMES EARL K. 
Rating:
5.0

The location was great and the staff was very helpful. Service to the truck would be helpful for your next customer.

HECTOR V. 
Rating:
4.0

The trucks rear door was frozen shut when I got it, and the tie down points were very flimsy. other than that it was a good experience.

RYAN GRANT M. 
Rating:
5.0

All safety chain connections and straps were clean not rusted and up to date, all in safe working order. thx

David W. 
Rating:
5.0

Good group of friendly guys and were very accommodating to my timing of needing a trailer

WILLIAM NEIL H. 
Rating:
5.0

Very friendly people. Had the truck warmed and ready. Followed all covid precautions.

THOMAS LOUIS P. 
Rating:
5.0

Everything went very smooth and the trailer preformed well. Thanks

PAUL ELMER S. 
Rating:
5.0

Nothing ,the young man who helped me was awesome. So helpful. The world needs more people like him GOD BLESS. PATTI H

Patty H. 
Rating:
5.0

Very satisfied with friendly staff, understanding my moving needs and their efforts to accommodate. Easy check in of the vehicle. Drivers I hired commented about driving 1,000 miles + Round trip without cruise control on the 20 foot truck. Thank you for your excellent service.

Sherri M. 
Rating:
3.0

Windshield wiper on drivers side rubber wiper half torn off, nice to figure out during rainstorms

Graham K. 
Rating:
5.0

They are just great. I won't rent from Northern Tool and can't tell you how happy I was to see Frank's expand. I've aleady referred 3 people to them. Just a great group of people.

DIANE MARIE M. 
Rating:
5.0

flat tire 2 hours into a 14 hour trip, wasted 2.5 hours waiting for felipe in Arizona to tell me that even though he had 9 locations within 10 miles those folks couldn't bring me a tire or change the trailer, so waited another 2 hours for a mechanic to come 110 miles another 2.5 hours to bring a tire. Sitting along I-75 in 90 degree temps is not my idea of service, No timely communication, had felipe told me it was going to be 5 hours for a tire, I would have disconnected and gotten a new tire myself at the tire store 5 miles away. Poor communication, lousy service, and all I got was I am so sorry. who cares about sorry, sitting next to Bay city Michigan, and Midland, and Saginaw all within 35 miles and you tell me you are bringing a tire from Cadillac. That's not what I call planning or having a good network of full service dealers. I won't rent again, All in all a poor way to run a business.

Richard C. 
Rating:
5.0

Super friendly in and out. Keep up the good work.

Darren P. 
Rating:
5.0

Great service, really nice store, equipment worked great— Frank's Key & Lock is terrific! They will be my go-to for U-Haul as well as locks.

DEAN ROBERT W. 
Rating:
5.0

Quick, easy checkout. Easy to find location.

Christine B. 
Rating:
5.0

Fantastic customer service. Very friendly. Very helpful.

JEFFREY G. 
Rating:
5.0

Have employees wear masks when interacting with customers Neither of the 2 staff wore masks

MICHAEL JOHN M. 
Rating:
5.0

Very professional and pleasant.

Nancy C. 
Rating:
5.0

pick-up and drop-off went great

Williambarry P. 
Rating:
5.0

My experience with the rental from Frank's Key & Lock Shop was excellent. I can't think of anything you could improve short of them helping me load my furniture on the trailer. Two thumbs up!

Matt W. 
Rating:
5.0

Very nice and friendly.

Michael B. 
Rating:
5.0

Great customer service, friendly and very helpful

Lawrence S. 
Rating:
5.0

There were issues logging into the UHaul app / site to pickup the truck and drop in off. Local site owner assisted me with the truck pickup, which helped a great deal.

Kevin G. 
No reviews have been submitted for this location.

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