One of the easiest things I've had to do on the last year.they make it super easy .CORY JOHN P.
Trailer Rental & Towing in Alpena, MI at Franks Key & Lock Shop
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Alpena, MI 49707
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 5.0 Average Customer Rating
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The inside of the vehicle was left filthy with little nuts on the seat. The drink holder looked like someone had spilled coffee all over it. There was a water bottle lid left on the floor. In addition the young man that brought the vehicle around for me was very snotty when I asked for a good explanation about the gas gauge after I explained that I wanted to understand the process because I had been charged for being below the proper level despite dropping it off above where it when I picked it up.TIMOTHY JAMES S.
Very professional.JAMES EARL K.
The location was great and the staff was very helpful. Service to the truck would be helpful for your next customer.HECTOR V.
The trucks rear door was frozen shut when I got it, and the tie down points were very flimsy. other than that it was a good experience.RYAN GRANT M.
All safety chain connections and straps were clean not rusted and up to date, all in safe working order. thxDavid W.
Good group of friendly guys and were very accommodating to my timing of needing a trailerWILLIAM NEIL H.
Very friendly people. Had the truck warmed and ready. Followed all covid precautions.THOMAS LOUIS P.
Everything went very smooth and the trailer preformed well. ThanksPAUL ELMER S.
Nothing ,the young man who helped me was awesome. So helpful. The world needs more people like him GOD BLESS. PATTI HPatty H.
Very satisfied with friendly staff, understanding my moving needs and their efforts to accommodate. Easy check in of the vehicle. Drivers I hired commented about driving 1,000 miles + Round trip without cruise control on the 20 foot truck. Thank you for your excellent service.Sherri M.
Windshield wiper on drivers side rubber wiper half torn off, nice to figure out during rainstormsGraham K.
They are just great. I won't rent from Northern Tool and can't tell you how happy I was to see Frank's expand. I've aleady referred 3 people to them. Just a great group of people.DIANE MARIE M.
flat tire 2 hours into a 14 hour trip, wasted 2.5 hours waiting for felipe in Arizona to tell me that even though he had 9 locations within 10 miles those folks couldn't bring me a tire or change the trailer, so waited another 2 hours for a mechanic to come 110 miles another 2.5 hours to bring a tire. Sitting along I-75 in 90 degree temps is not my idea of service, No timely communication, had felipe told me it was going to be 5 hours for a tire, I would have disconnected and gotten a new tire myself at the tire store 5 miles away. Poor communication, lousy service, and all I got was I am so sorry. who cares about sorry, sitting next to Bay city Michigan, and Midland, and Saginaw all within 35 miles and you tell me you are bringing a tire from Cadillac. That's not what I call planning or having a good network of full service dealers. I won't rent again, All in all a poor way to run a business.Richard C.
Super friendly in and out. Keep up the good work.Darren P.
Great service, really nice store, equipment worked greatâ€” Frank's Key & Lock is terrific! They will be my go-to for U-Haul as well as locks.DEAN ROBERT W.
Quick, easy checkout. Easy to find location.Christine B.
Fantastic customer service. Very friendly. Very helpful.JEFFREY G.
Have employees wear masks when interacting with customers Neither of the 2 staff wore masksMICHAEL JOHN M.
Very professional and pleasant.Nancy C.
pick-up and drop-off went greatWilliambarry P.
My experience with the rental from Frank's Key & Lock Shop was excellent. I can't think of anything you could improve short of them helping me load my furniture on the trailer. Two thumbs up!Matt W.
Very nice and friendly.Michael B.
Great customer service, friendly and very helpfulLawrence S.
There were issues logging into the UHaul app / site to pickup the truck and drop in off. Local site owner assisted me with the truck pickup, which helped a great deal.Kevin G.