WInter weather was expected and acknowledged when I picked up the van. The representative did helpfully point out that the van only has all season tires, but what I discovered on the highway was that there was very little windshield washer fluid in the reservoir. I ended up driving with an extremely dirty and salt-covered windshield on the 403, which is extremely dangerous. I was basically guessing where the lanes were. When I brought that to the representative's attention, he was apologetic, but divulged that the corporate UHaul does not reimburse the locations for windshield washer fluid, so they only periodically add a 1/2 bottle of fluid. He candidly admitted that the van's reservoir could easily take two bottles of windshield fluid, but the approach they take is a penny wise and a pound foolish. It is very fortunate that I did not get in a collision or drive off the highway as I could not see. I will be sure to share the approach UHaul takes to safety with anyone who is thinking about renting a van and encourage them to go elsewhere. JD himself is very lovely to work with, but the corporate approach to basic maintenance is extremely unsafe and silly.
Sara Auld
Ancaster Mini Storage Ltd
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ancaster, ON L9G4V5
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Artan RexhajFriendly service!
Douglas StephensMount a jack on the trailer tongue to make it easier to connect/disconnect the unit from the towing vehicle.
Philip SaraburaUhaul agent met me at the truck, update my account and emailed me a receipt. Done in 5 min.
Al Wood