it took me 2.5 hours to get my uhaul which was inconvenient since i was on a time crunch. i had my legs waiting this additional time for me to get to them. my reservation was updated many times, my first uhaul was supposed to be ready for pick up at 8a but was unable to get it. i had to call customer service 6+ times overall. all customer service agents were friendly, except one who sent me back to the call Q after putting me on hold. the first time i called, i had to travel to another location 15-20 minutes away. it took another 15-30 minutes to check in and wait for the storage clerk to hand me the keys. he then pulled out a religious pamphlet trying to talk about politics, religious bible verses and something about the 666 symbol. the truck i then finally received had a keyed lock on it, which i wasn't aware of until i drove to the place i was moving out of. i had to drive back to that same storage clerk for bolt cutters, which he didn't have. so i had to get another truck, which i actually received the text message to pre-check the truck before i left. no windshield wiper fluid. i was charged 2 $30 "safe move" fees plus i wasn't given nearly enough miles to use for my pick up, trip, and drop off so i was charged another $12-$15. it was an AWFUL experience.Rebecca B.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Atlanta, GA 30310
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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This location has friendly humans! Unlike the sad failed lockbox pick ups in vacant lots in sketchy places. The truck, however, didn't start the next day. Rescue was fast and friendly and only set my day back bay an hour. Unlike the sad failed lockbox pick ups in vacant lots in sketchy places that stole 5 hours of my time last weekend. Uhal owes me $50 for each of those fails.CHANTELLE R.
The back of the truck was filled with urine. I had to clean the truck before I could leave the property and begin my tasks for the day.Davien H.
The guy was such a big help, they need more people like him. Being a single mom and never done this before, he was a key player in giving information and helping me.Soncelra B.