Great customer service
ELVIS S.
Grand Auto Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Atlanta, GA 30311
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Very bad customer service. I'm Atlanta, Georgia the receipt for the truck will prove, there was no gas in it. I had to pray that I could make it to a gas station. I. drove to Greensboro, NC. In Atlanta, I was told to turn in the truck at any Uhaul location in North, Carolina Later, a text message was sent to to the truck to Winston-Salem. At the Florida St. location things took a turn for the worst. I returned the Uhaul truck to Florida St. location, I was told I will be charged a fee if $93.00. Afterwards, I asked if I could take the Uhaul to the correct return location, I was told it was too late, and if I drove the Uhaul truck to the correct return location, the police would be called. This is not how I customer service works. I was treated unfairly, and totally disrespected. I believe my card was charged. Nonsense. Ridiculous
Gail P.Customer service was extremely unprofessional Unsanitary, Untimely & lacked a since of urgency & respect for time. The Current Location needs proper training, supervision, need to to be held responsible for their customer service as a authorized user for U-Haul it was a good team to operate. Is that she's gonna be I will choose a more expensive competitor for better service then to deal with this again. The worst experience I've had with Uhaul. Will be following up with management and filing compliant
Matthew C.My experience here was generally OK, but very, very slow. I had originally reserved a trailer at a Uhaul location, and was redirected to Grand Auto Center. Not a big deal, but the wait at the counter was very long, and then it took a long time for the person who took us to the trailer to jump start and move a car that was parked in front of the gate. Once we had the trailer hooked up and I inspected it, I noted that there was a padlock on the trailer door and he needed to remove it. He would not, and insisted that I had to go to a Uhaul location to get the lock removed. I then had to go to the location I had originally contacted to get the trailer, and they finally located bolt cutters to remove the lock. Overall, it took me nearly 2 hours between the time I arrived to pick up the trailer until I was able to leave with a trailer I could access. People at Grand Auto were friendly, just very slow.
Jonathan W.Truck can and cargo area were filthy. “Tow†clearly visible in paint on windshield. Unwrapped guy My candy left in interior. Old sock and store snack display piece in the cargo area. Utility dolly paid for and not included. Vehicles cigarette adapters did not work. Two tires blew.
Joshua H.