Attendant was more interested in selling cars than helping me return the trailer that I was told to return to that location
RANDY T
NCL Enterprises LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Huntsville, AL 35802
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Nothing to improve, necessarily. It’s just a location in a modular home, in the midst of a used car lot. Nothing bad. But it’s average, not above average
Anthony JVery friendly and knowledgable.
SCOTT PThe online check in process takes too long. Whether picking up or dropping off, took a lot longer than expected. If the system can be streamlined that would be great.
Chris SThis location saved our moving day! We reserved a uhaul through the location at Old Monrovia Rd. The truck we reserved was not available at our designated time, customer service was unhelpful, and they did not offer assistance or suggestions. The customer service rep told us "what do you expect, it's the first of the month and a Saturday. You're going to be waiting." I get that there are busy seasons, and a reservation may have some delay. But the customer service was severely lacking - at least pretend to care when we ask the best way to proceed, or if an estimated Timeline is available? After using the help line and contacting the Jones Rd. Location, we received the truck and assistance we needed. Why am I even using the reservation system if I can't assure the equipment is available? And if this is a common occurrence, why is the customer service lacking? A bummer experience for a $150 price tag.
Joseph S