Where do I start. Upon being rescheduled to pick up the 6x12 cargo trailer at another location after being told it was at a closer proximity to my house I was told that it will be at another location much further from the first one, I get to the location in Auburn to pick it up and am told it is not available and they are sorry for the inconvenience. When a customer has a reservation to pick something up and they are told sorry we do not have it and that is it. It really is unprofessional because people plan their moves and it just felt like they couldn't give a crap. The cargo trailer was needed to protect my valuables and I ended up taking an open one only after asking what can they can give me instead. My furniture did get a little wet and not even a discount from the total. I am absolutely disgusted with the lack of not caring at this site on frontage street. A reservation is a reservation and they should have done more to right this error on their part and not just blame the last customer for not returning it which seems to be all they do. Never again !!!!! One thing I can say is atleast lisa on corporate end was professional. Thank you lisa.
Trailer Rental & Towing in Auburn, WA at U-Haul Moving & Storage of North Auburn
Moving to or from Auburn, WA? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Auburn, WA 98001 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Auburn, WA
Cargo trailers in Auburn, WA are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul Moving & Storage of North Auburn!
Utility trailers are perfect for towing large or oversize cargo in Auburn, WA 98001. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul Moving & Storage of North Auburn provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Auburn, WA and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Auburn, WA online today!
Trailer and Towing Supplies
I had a tire pop and it caused me to miss my scheduled appointment to deliver my freight and so I had to reschedule the delivery and the soonest they had available was for 4 days later causing me to have the uhaul for an extra 5 days that they charged me for! On top of that I filled up the tank to 3/4 full and they said it was only half full. I have photos to prove it upon return the tank was 3/4 full. So they charged me for $100 for 1.10 per mile on top of the $40 a day rental for 8 days when it should've just been 3 days rental but due to the flat I got charged $200 more than I should've paid. I want a refund.
1) Your trucks should be ready for use with the renter's safety in mind. Your company should be aware that people will possibly be using your vehicles to travel far distances and the should be properly equipped with supplies like chains, jack and spare tire or if those are not included tires that are well enough to make it through snow and not in such a bald condition. 2) Your trucks gas tanks should be full if that is the condition they are supposed to be returned in. 3) Your employees need to be retrained how to properly clean the vehicles. Especially when the prior renter was an obvious drug user and the burnt heroin foil was left in the glove box! After a drive across Washington state I am very lucky I didn't get pulled over. If so my life would have been ruined because of your employees negligence. I am thankful your manager made it right by not charging me. But it could have taken a serious turn for the worst in so many areas that not charging me for the rental isn't good enough. Your company put not just mine, but my children's lives in serious jeopardy and it is unacceptable. As well as I don't think it is right for my kids to have a hands on D.A.R.E. class in a uhaul truck. (Positive point. At least they know what heroin looks like so they can stay away from it in the future.)
Very professional. EVERYONE with uhaul were exceptionally polite, enthusiastic and very helpful. I would recommend this uhaul on Frontage Street in Auburn to EVERYONE in the vicinity who are looking to move. Best place to go to for packing supplies. YOU GUYS ROCK!!!!! Awesome customer service!!!
Left side tire was low on air.
First, no walk around was done, second, steering was a bit loose, the mileage allowed was very low. They told me 137 miles. That did not allow for mileage to gas station, to location of home, location to condo in Ocean Shores and finally to drop off point. I told them first off that 137 was way to low, it would be closer to 150. I thought I was charged in advanced for this. Your mileage estimates are way off and I having to pay extra for 8.2 miles has made me think twice about using u haul again. My overall rating from 1 to 5 would be a 1 for info, and mileage practice, and the people working there I would give a 5 because they had good customer repour.
Steering was horrible, and transmission was late to up shift and down shift. Speedo glass broke
I returned the truck at 2:30 today and to avoid going inside given COVID I asked for an email receipt and haven't received it yet. Can you please have it sent to me Reservation # 87816078
Location is easy to find and situated about 1/4 mile off freeway. Clean location/ well maintained. Staff is professionally friendly, direct and to the point, feels corporate managed, high expectations. If your looking a nonsense good experience, I was not disappointed. I highly recommend it.
Seevice is very poor and the guy who took my vehivle back was rude abd they charge more money... they dont take care of customers... i will not come back to this location anymore
It was closed when I dropped off the trailer
All the staff is amazing, they made sure i had everything i needed and they explained very clearly all the rental charges and insurance coverages. I appreciate doing business with people that make everything clear and go smoothly, for the benefit of the customer and business.. Very impressed!! Special kudos to James, I've dealt with him more than once during my moving process. He is polite and obviously understands his work efficiently. Give that guy a promotion!
I reserved a 6x12 enclosed trailer 2 weeks ahead, drove 200+ miles to pick it up to move our daughter only to find they did not have it! The agent offered to give us a cargo van but it was not big enough plus we had reserved a trailer to keep costs down, not have to buy extra gas or pay additional $2 per mile driving 200+ miles round trip. The agent offered us a box back van, waived the miles charge and allowed us to drive it 1 way and drop it at the local Uhaul...or take the $50 and leave. Unable to just leave (committed to move her with help coming from a long ways away, we accepted his offer although he insisted we pay the $28 larger insurance fee or just take the $50 and go. That strained things a little, we just wanted to get the trailer we reserved for $29.95 plus the $8 insurance and go...but really had little choice so paid it and left. Everything ended up working out. So we want to say thank you for what the agent did to help us, as we were able to get her moved. Thank you!
Very good Uhaul overall.
Checking in online/mobile was easy... however I still needed to go inside to get the keys. Probably would have been easier to just go inside to check in.
Seems funny but this UHaul is my favorite other than for the people who park their cars along the fire lane where you have to pull in.
Always quick and easy
Truck had NO ramp so made it more difficult to load boxes and furniture.
My reservation was for a different location: 1407 Central Ave S Kent, Wa 98032 When I arrived for my truck pickup at noon the location was closed, no lights on one one was there doors were locked shut. So I had to call 1-800-GO-U-HAUL and had them find me another location for truck pick up. This was an inconvenience of my time and having to go else where. Luckily the new location had a truck on hand. I should be compensated for this. As I told the new loft what happened they didn't seem to care.
James gave me excellent, fast service, both picking up and dropping off. He deserves to be commended.
Staff is very rude and didn't check my rental in when I returned it and I got a call from corporate asking where the trailer was after a employee took my rental from me
I'm not sure if they were understaffed for the day. But I was grateful for the service in such short notice. Despite them not having a lot of manpower.
Prompt, professional and courteous service!
Thank you for you great service