My location for pick up was changed and I was never notified. I was confirmed for pickup in Oxford but when I arrived they told me they did not have the truck. It was in Batesville which was 25 miles away. They were not friendly and unapologetic. I never received an email or call that the location changed. The overall experience was disappointing and I wasted valuable time and money. I request a partial refund for this experience.Steve G.
Trailer Rental & Towing in Batesville, MS at Batesville Quality Carpets
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Batesville, MS 38606
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 2.0 Average Customer Rating
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No one to guide me to the trailer hitch. Backed up a foot too far and put a dent in my van hatch. Right rear tire looked good with trailer empty. It turned out to be flat once the car was pushed onto the trailer. Couldn't unload car as it had no motor. Refilled tire at first gas station and about 100 miles thereafter until home.David E.
Truck there and ready for pickup. Staff friendly.Mike J.
This place was excellent but initially we were supposed to pick up in Como Ms. when we went to get the trailer, the people told us they didn't know what we talking about but we had received an email. Then told us to come back later and were so rude. Then we get a call from the main office in Jackson and they were just as bad so we took it upon ourselves to call another pickup location and were treated nice and respectful. Would not recommend the Como ms place! And probably will not use UHaul again if we don't have to!Dan D.
It was very hard to share my location on the uhaul App. Maybe because it was storming. I tried almost an hour still wouldn't share the location. Other than that everything was smoothCynthia D.
Arrived to drop off trailer and found store closed with a paper sign on the door stating closed 7/21-7/26 and U-haul contact phone number. Had to contact u-haul by phone to inform them that the drop-off was closed and was told to drop the trailer and put paperwork in drop-box. Would have been nice to send me to an open store so I could get some help getting trailer off of truck trailer ball. I am 70 years old and the trailer tongue weight was quite a problem, totally unprofessional.James P.
They weren't there to give me my deposit backSHATERRA W.
Trailer wasn't ready for pickup. The dolly & furniture pads we ordered weren't available. I had to attach the 6x12 trailer myself after I went to auto part store for a pin to secure trailer ball onto my car. They didn't have any extra trailer hitches/ parts available. This place probably shouldn't be a rental site for those reasons.David G.
Did not have blankets I ordered. Did not show me how to use equipment.Paul F.
The windshield wipers didn't work, truck cab was dirty & requested materials that were confirmed weren't available.James H.
Spare tire on trailer.andrew M.
First off, I had a reservation to pickup in Oxford, MS. 10 minutes before my pickup time, I receive a call that they didn't have a trailer for me and the closest one would be 20 minutes away. They should have brought it to me in Oxford since I had a reservation instead of making me drive 20 minutes away to get it. This was not acceptable. Then when I got to Batesville, no one was there to assist me with hooking up the trailer. The lady just told me my trailer was ready in the back. I have never had a trailer on my vehicle so I had no idea what to do, but regardless someone should always be there to help assist no matter what and for liability reasons. NOT A GOOD EXPERIENCE.Jessica P.
Concerns with the security of depository receptacle. Wasn't locked, once I deposited my key and attempted to make sure lid had accepted it without issue it came open . Unsure if that's the normal or not. Lot was full and my rental was the 26ft truck with Auto transport trailer. Very little room for parking that size truck. But overall no problems.Felicia S.
Make the rental process faster.Marissa M.
The driver's dim headlight was out, the gas was less that what was recorded, and the truck was dirty. The dolly had mud on it which got all over my clothes. I only needed the uhaul truck one day and I was booked multiple dayspaula R.
Make sure the equipment is in working condition. Have an employee that knows what they are doing. We had to hook up the trailer ourselves. There was not an inspection as to the condition of the trailer.Harold C.
Trailer requested was over booked so we got switched from a two wheel trailer to a brake trailer. Upon loading my car we noticed that 2 of the 3 rubber retaining straps were missing, and a wheel cover strap was cut short so it couldn't attach to the ratchet strap . On top of that, the office wanted to close early so the only employee working left as soon as the paper work was finished instead of staying to be sure we were fully set.Rachel C.
The lady there was very sweet and apologetic as the location was 30 miles away from the verified location it was supposed to be at. That was very disconcerting. It was a last minute call that said ..."Oh, by the way, you were supposed to pick up a auto tow trailer... yeah, sorry but don't have one for you." Really!!Ronald A.
The WORST customer service I've EVER received. The staff have no phone etiquette nor do they return phone calls. They are disingenuous about reservation times and will bold face lie about facts! I reserved a 15' truck for 10:00am on 8/9/19. At 10:28 am while I was en route I received an abrasive call saying they believed I was not coming because I missed the reservation time of â€œ8:00 amâ€ and that the truck had been given away. I expressed my frustrations and she remedied the gaff by offering a 20' truck at the previously quoted price. When I arrived the atmosphere of the establishment was unwelcoming and the staff were even more unhelpful than they were on the phone. Expressing even deeper dissatisfaction because my ubox was not hooked up to the truck the staff offered me another remedy- â€œeither take the truck or don'tâ€. At the mercy to their service and in a time crunch, foregoing the truck was not an option. When I brought the equipment back I was barely acknowledged upon entering the establishment. Furthermore I was offered no apology. An extremely terrible experience altogether!Aalyah H.
They were very rude, making racial jokes and were not helpful at all.Jeremy F.
Guy really knew how to back up the truck with a trailer on itJessica J.
This location needs more vehicles during summer time. The Batesville area does a lot of moving in the summer time, and the Batesville location did not have any vehicles of any size or kind for rent. Even though I only moved about 7 miles from house to house, in town and in county, I had to pay for out of town rental in order to just get a truck because I had to pick up out of town. There is no other U-Haul dealer in Batesville, so I had no other option.Morgan C.
John was very friendly and helpful. He took care of our paperwork quickly and had us hooked up in little time. I was glad he had the right trailer we needed.John B.
The people at this location were very nice and helpful. The problem is this was not the original location scheduled.When I was ON MY WAY to pick up the trailer I received a phone call telling me they didn't have it, so they had to scramble around and find one at a location 2 hours away.Very frustrating and aggravating after I had reserved it a week in advance and already made all my moving plans.Braxton C.
If the reservation location doesn't have the requested equipment then a phone call should be made not a text message.Terrence B.