I booked the rental for 9 am. It took 10 minutes for the agent to bother with me, the keys were locked in the vehicle, he said the uhaul 'rep' had locked them in the vehicle. He said your computer system wasn't working, and after 40 minutes of waiting, watching him pet his dogs, going through envelopes full of cash that he had found hiding (no joke!) and a hand written bill, I was on the road. The truck was in good shape, clean, and well serviced for what I needed to use. Upon return, I was asked if I wanted to put the sale through on the credit card on file, and when I asked to pay debit instead, he refused, stating your debit machine was not working, and since it was his last day with your company he hadn't bothered to get someone in to fix it. Why would he have offered if there was no other option? I have not had customer service so pitifully delivered before. He could not have cared whether we were there or not. If I need use of your vehicles in the future, I will be sure to check reviews on your rental agents beforehand.Tonya F.
Trailer Rental & Towing in Beamsville, ON at A&D Automotive
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Beamsville, ON L0R1B6
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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All good.Giambattista P.
The new (high tech) system of check out and return is far slower than the old school paperwork one.STEVEND B.
The app that is set up for returning equipment needs to be worked on.Robert R.
It was very hard to try and close out the rental on line once finished at locationRobert R.
We needed a trailer to take stuff to the landfill and our experience was quick, convenient, and very reasonably priced.Jennifer H.
The belt was squeaking in the engine area. Please fix. Seemed like it used extra gas do to this mechanical failure. Not fair paid alot of money and had to pay even more do to extra km when I calculated and computer somehow calculated more..arthur B.
Great service, would highly recommend A&D AutomotiveBRADLEY L.
I was very pleased with the service I received.marilyn W.
The rate to rent the trailer was pricey especially when you look at other spots to pick up the trailer this was the most expensive but the uhaul locations we're greatDanna G.
The service rep was great to work with. He was knowledgeable and efficient. But either the computer software or the Internet was very slow. The registration process might be shortened if the U-Haul computer system worked more efficiently.Marlene M.
the U haul experience was terrible . My 26 foot truck with a pick up in Grimsby was changed to a 15 foot truck in another town. This was done 2 days before my move. It sent me scrambling, I have to do 3 loads instead of 1. The rep on the phone was not the least bit accommodating borderline rude to me. The actual pick up spot was fine very nice people. I would recommend uhaulShaun H.
I had an incredible experience with Al there. The truck was spotless and drove incredible, and Al was extremely helpful with everything!! I'll be back forsure.jason A.
We ordered blankets, but they were not in the truck. The office was not open on Saturday. No receipt or paper work for the insurance coverage. In general, U-Haul was very difficult to deal with and was not worth the money it cost for the rental. In the future, I will use a different rental company.GEORGE V.
Better lighting in yard for later drop offs. More room to manouver trailers with larger pickup trucksIssac R.
I've dealt with this location before and the guy is always friendly, knowledgeable and efficient.WHITNEY B.
Owner was very friendly! Great Experience!Carey H.
truck was good, shipped 3 boxes with mattress cover, wanted furniture pads instead not boxesPaul J.
Great experience. Al Kirn was excellent with us for this transaction and I would definitely refer him/uhaul again.denise P.
Nice he hooked the trailer up for me even though he had crutches.Chris L.
Good guy running the place. Will go there instead of other locations.Chris L.
Furniture dolly with handle to push or dolly with larger platform.ruth A.
Very nice people and great customer service. ThanksBruno C.
I reserved the truck at your grimsby location but had to go to beamsville where it took close to an hour, it appeared he had no idea what he was doing not sure it was the system or the individual, and we were told it was a sure thing that we got the truck from grimsbyJOHANNES B.
The fuel tank was less than 3/4" and person was looking at it but not ready to mark correctly in the contract. I have to put my note on the inspection form. They were careless and in hurry. I was asking for confirm a drop off location in the contract and they were not try to help. I have to insist them few times.ghanshyam P.