Change your representation, bad location seedy building felt like I needed to take a shower when I left. Billing has not been settled yet they put more mileage than I used plus a cleaning fee it was clean when returned!Gene K.
Trailer Rental & Towing in Bessemer, AL at Signature Auto Sales LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Bessemer, AL 35020
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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They added insurance we did not want; we hooked up a 12' trailer to a 26' truck, was then told to unhook it - it was the wrong trailer. I am 70 years old the 12' trailer is heavy - I was given no help or assistance. While in Birmingham we were sent to a total of 4 locations to pick up our truck, trailer and pads/dolly. After all of that they increased the rental truck quote from 328 to 340 - and charged us for the 12; trailer twice. Amazing how you take the money out of my account within 5 but it takes you 5-7 days to return it when it's clearly your fault. I have been a loyal Uhaul customer for years. I have contacted customer service and am awaiting a call from them - none to date.Aron C.
The online reservation works great. However, the Covid response part of the process does not. Please try to improve the online experience.Ryan S.
The person renting the truck was so friendlyLa Tonya M.
The original returning store Westguard Storage was not good because they were not available to receive on return date. They gave me the run around so I returned here.Felicia P.
Make sure you have the correct equipment that was promised. I set this reservation up a month in advance to make SURE I would have the appliance Dolly I needed. U Haul changed my location from what I booked which had me driving 30 minutes out of the way each direction, then the Dolly I needed was not there and could not find one at other locations, so I never got that needed equipment. The location was not open and was gated when I tried to return the trailer, which was a great inconvenience.Bridget B.
They don't tell you they take a 100$ off your cardKeshawn L.
The lady who works in the office was extremely nice, helpful. She went above and beyond to get us a truck there. The man working the car lot could've learned to not use bad language in front of customers.Laurie S.
Everything was good.WILFRED G.
No one came out to direct us in where to put the Uhaul and it the drop off box was almost hidden so you had to search for the box.Marybeth S.
Customer service was exceptional at this location.Andy B.
More Advertisements.Milton W.
Keep up the good workJAMES K.
Just inform them before starting paperwork about taking card only instead of cash. I had to go put can in the bank and return to use the card. Everything else was fine and smooth. Gentleman that helped me was very polite.Daniel D.
Everything was clean and the staff explained everything thoroughly and made sure I understood everything and the processBARBARA M.
I extended my contract 3 extra hours and was charged right when I ask. I turned in my rental before the original 24 hrs. I asked for an extension because the lock gave us problems this morning. My calls should be logged in. I am asking to be refunded the $30 ish dollars. Thank you.Carol H.
The Gentleman that waited on us was very polite, helpful, and curtious. GREAT customer service experience. The ladies on the 1-800- number were wonderful. But the first lady at the other U-haul was exceptional helpful. She didn't stop until she found me a truck. Thanks U-HAUL ??????Sandra W.
great personnel!jim H.
Nothing... The owners were very helpful and worked with me and my daughter to accommodate our schedule.. Pricing was correct and they were friendly... I'll be returning whenever I need to make a MOVE! THXELISHA P.
I rented 2 car haulers, and wasn't able to use the 2nd one because my Chevy pick up truck wouldn't fit on the hauler. The 2nd hauler was rented from your 2326 19th St dealer in Bessemer.Mansel G.
More professional staff replace Nicole and I will be disputing the charge of 25.00 cleaning chargeBYRON T.
original reservation made thru "saved by grace automotive" at 1500 Hueytown Rd. That guy was worthless & borderline criminal & never actually had the trailer I had reserved. The other extreme was Signature Auto Sales, who solved my frantic phone calls searching for a trailer on Saturday. People were professional & accommodating. I plan to rent again from them.jim K.
I am very disappointed with the service I received. I was charged a $25 cleaning fee for a truck that was in poor shape when I received it! When I talked to the lady at Signature Auto Sales, she said that they had to sweep out broken glass. I did a walk through with an employee at the time of return and he told me everything was ok! If there was a problem with the way the truck was returned, it should've been addressed at the time!!! I will NEVER do business here again!!Kourtney T.
Expand to include a larger selection your type of well capt rentals.LOVELL M.