My first U-Haul experience is likely going to be my last, entirely because of this location (Mi Lupita LLC) and the lack of response from my case manager. I created an ONLINE reservation for a 1 way trip from Birmingham, AL to Raleigh, NC. I reserved this trip myself, added my credit card information, and needed to arrive in Birmingham (I bought a 1-way plane ticket, see the pattern?) to process my payment and be off on my merry way. Because Mi Lupita is a licensed 3rd party U-HAUL provider, I assumed my contract would be honored as is in good faith. I dropped off my truck in Raleigh 3 Days before it was due and wake up the next morning with a 1700 “wrong drop off” fee. I call customer support to clear up this issue and am told that my contract states I was supposed to drop off the truck at Mi Lupita the next day. I was never given an amendment to my contract in person, the U-HAUL representative spoke ZERO English, and after 30 minutes of dealing with this language barrier, i was told to take my keys and leave. I need this wrong Drop off charge removed from my account immediately and a case manager to get in touch with me ASAP. This is a clear violation of the contract I assumed U-HAUL would honor in good faith.
Davis H
Mi Lupita LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Birmingham, AL 35210
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- 3.0 Average Customer Rating
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DROP OFF PERSONNEL...WERE VERY, VERY HELPFUL. THE LOCATION IS JUST AVERAGE, AS IT IS IN A SMALL GROCERY TYPE STORE, IN A STRIP-TYPE MALL .....BUT THE STAFF / PERSONNEL CHECKING ME IN WERE VERY HELPFUL. THANK YOU!!!
Hal ELove Mi Lupita!
Brian RThe service was outstanding it was well priced you could not get no better than that 😉 👍 😀 😜
KENNETH AEnglish was not the rental car ladies' friend. A translation for a map was used and we could only communicate through an cell phone app.
Jonathan M