Horrible horrible horrible. â€¼ï¸â€¼ï¸ Please save yourself the headacheâ€¼ï¸ I had the worst experience with this location. I spent an hour and a half trying to rent the U-Haul because they had no idea how to find the reservation. They had me book multiple reservations. On top of that, I asked for a one-way so I could drop off the vehicle at another location and not have to drive back to the location I rented which the lady confirmed was what was booked. I then got to one location only for them to refuse the truck. They sent me to another location which I was also refused (I was also given a nasty attitude by the Oakland Manchester location agent). I then had to drive back to Hartford to return the vehicle. Online they said they were closed but I got to the store only to find out they were open. Don't even try calling because not even U-Haul customer service can get in contact with this location. They had to be contacting the regional manager to get to the location. They have no functioning phone number. I returned the vehicle the same day and 3 days later the vehicle still says I didn't drop it off. Finally, after multiple calls to customer service, they updated the receipt and on top of all the anxiety and stress they caused me they then charged me for every single mile I had to drive around town trying to return the truck. Despite my explaining that it was the agent's fault for giving me incorrect information. I will never rent from this location again.Renesha D.
Msl Long Corp
(U-Haul Neighborhood Dealer)
Bloomfield, CT 06002
- Mon–Fri9 am–6 pm
- Saturday9 am–5 pm
- Sunday9 am–4 pm
Special Operating Hours
- 6/5/2023 - 1/31/2024: Closed
Services at this Location:
One-Way and In-Town® Rentals in Bloomfield, CT 06002
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- 2.5 Average Customer Rating
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The location in Windsor where I wanted to pick up from did not have a 15' box available so I had to choose MSI. Day before the rental I receive a message saying they could not accomodate my pickup time and to be at the location for 9:00AM.. I did and closed sign on door. There was a mechanic working who told me they would be probably about 20 minutes, left, came back, office was open. Had no idea I was picking up today. Gave them all my details, they found it and still had trouble "releasing" the truck they told me. Was at location for 45 minutes before I was able to finally leave. Vehicle was what I expected but having to travel further and lose so much time hurt schedule for the entire day.JOSEPH D.
There was a pickup truck parked in front of the U-Haul truck and it took three hours for the truck to be moved. I was on the phone with various U-haul folks from 9:30 PM to 12:00 AM to resolve the issue. The person who came to move the pickup was rude in spite of the fact that we were delayed by 3 hours.Swaminathan B.
The site was open, but the person there said they could not connect with uhaul on the system so I retuned it as a drop off/location closedJennifer S.
David was very helpful and quickly got me on my way.Peter G.