Just not an up to date location. No nice office area. The guy was nice but I’ve been to other locations that are better
glenda blakeman
Spice It Up Hair Salon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bowling Green, KY 42101
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Customer Reviews
- 3.5 Average Customer Rating
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Excellent customer service, the process was quick and easy. 5 star rating!!!
LATWON WRIGHTJay meet me there. He was polite and professional. Rita was great at helping me get the trailer needed for the job.
CLAY CRUSEWhere do I start? 1st Drop off location: abandon buildings..not a person to be found 2nd. I AM A UHAUL AFFILIATE I rent & return uhauls each & EVERY DAY, yet this location charged me $ 20.00 fuel charge..when I put the gas in I know it was full B/c I gave the truck stop guy $100.00 bill he gave me $ 40 back & told me FULL! but the location said it was only at 7/8 of a tank & do I gotta say 7/8 tank of gas on a 30 to 50 gallon tank is gonna cost a whole lot more than $20.00 but you know what..forget the $20.00 let's move on, 3rd. I CALL the location to contest the charge wasn't mean or rude, & the women starts yelling at me " THAT TRUCK WAS NOT FULL IT WAS ON 7/8 I said No someone made a mistake.she yells it again over & over, after about 45 sec of this I yelled over top of her( B/c she was yelling & not listening)& asked "DO you talk to all of your customers like this?" She stared I am done I am not going to argue with you over this, & handed the phone over to some gentleman I asked him " she always talk to customers like that? He did not answer only asked what the problem was..I explained he retorted it was not full it was then & only then I revealed I was a UHaul affiliate & gave him my store number he was like.."WELL. WELL I haven't got time to argue about this & hung up the phone.Part 4 I immediately looked up & contacted the AFM (AREA FIELD MANAGER)((So you know I know what I am talking about))anyway, explained all of this..even told him about prior customers who wrote reviews about being charged $20.00 for no reason & his people needed some customer service classes & the line went dead...I figured the call was dropped I was in Michigan he in Kentucky with all of those mountains you'd think right? Well you'd be wrong, I call him back & say "I'm sorry, but our call Must have been dropped, he said "OH NO IT WASN'T DROPPED I HUNG UP ON YOU, I AIN'T LISTENING TO THAT" I say really.. you are the AFM it is your job, he said I ain't hearing that neither, then & only then did I tell HIM, I was an affiliate & that this wasn't over, I wouldn't be treated this way gave him my store number & encouraged him to look me up & see 6 yrs of service with UHaul & only 2 bad reviews not B/c of my Uhaul but B/c of the Storage Facility I manage & evictions I had to serve otherwise 5 stars across the board something I take pride in & my AFM trains his people for & to expect upset customers & FIX the problem, if you can't call him.NEVER ENGAGE THE CUSTOMER. So the Kentucky AFM says to me, the truck wasn't full I said yes it was he then asked do you smoke cigars, I told him No I don't he said well there was cigar ashes all over the cab..I said no not true I don't smoke cigars I said "Oh I see, so it's moving from a fuel fee to a dirty fee, ok..keep that $20.00 I bought them cheap, but this isn't over, & The AFM says" well I am sure since you are so familiar with Uhaul, I am sure you can find out who my boss is."I SAID you sure bet your ass I can & I will.He hung up on me yet again
Todd DavisGood Location Nice Lady!
Dsrryl Wardlow