The pick up process was terrible. The app wasn't working correctly and I couldn't check in. I called customer service and they had a 30min wait time to be helped. Once I finally got through that process and got the code to the lock box, it ended up being the wrong key for the truck as it didn't fit. It then took us even longer to figure out that process as well. Overall, not a good experience and it put us way behind.
Sandra Beltran
Paradigm Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Brainerd, MN 56401
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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You don’t have o do anything the customer service I get every time is awesome they make me feel like I am part of them actually I called this time almost close time and the gentleman took my call with patience and waited for me
Juan AlemanStaff was professional and attentive.
Lisa NewellThe key left for me was the wrong truck I also had no dolly I paid for. I would like a refund of that if possible
Kayla AndersonNo problems, every thing went well.
brian alt