My comments are about the location I had "selected" and "RESERVED" - 700 Kaliste Saloom Rd, Lafayette - not the above address I was sent to-Causing a 2 hr. delay in my packing schedule. The "Reservation" was made 6 days in advance. I began receiving calls from U-Haul 2 days before the pick up date asking if I would change my selected pick up location for a small discount - I declined each time. I was also contacted by U-Haul asking if I could tow a trailor to my destination. I began to wonder who was providing a service for who. When I arrived @ 700 Kaliste Saloom I was told the truck was unavailable did not come back on time and they had no other to offer. I was being sent to another location. When I asked how this could happen when I had a "Reservation" I was told by one counter person a "Reservation" was really a "Hope" (his exact word) that the truck would be available. If you were in my situation, and received the calls to change locations for pick up, you might wonder, as I did - Just when did U-Haul know I wouldn't be getting a truck at my chosen location. Moving time is stressful enough without a 2 hour delay and the absurd explanation that a "Reservation" is a "HOPE".
Cynthia M
C&S Unlimited LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Broussard, LA 70518
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Everything was perfect.
Jennifer FGreat service no problem extending the rental for one day. Highly recommend U-Haul.
William TGreat service
Todd CI appreciated the last minute extension and you guys were awesome. Once again this is our second time renting from you guys. Thank you so much.
JADINNA A