Associate Bailey originally told me to bring the truck back at 2 pm. Next day she changed her story then charged me more and stated that she told me 9am, when I know that she didn't. Then charged me extra for it. Supposedly being late, when I in fact was on property at 2pm filling the gas tank and waiting for her to finish with the line of people that were there before me, making it seem like I was late when I wasn't. Then she also charged me extra for fuel when I had filled it up on property and the gauge said full. I don't know what kind of fly by night business you are running, but know that I will never use U-Haul's services again. For what should have been at best a $100.00 to $150.00 - 24 hour truck rental, I was charged $335.00 and told by this associate that it wasn't her problem and that if I wanted to file a complaint, that she was covered, that her General manager would always side with her. Worst service ever, and they will try to rob you blind. I'm already exploring my litigious options with my attorney.Chris S.
I Stop LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Centennial, CO 80015
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
only real complaint is the truck cab stunk of pot smell had to drive around in the cold with the windows down - calebCALEB R.
Always double the price you are quoted forRobert S.
It was easy no hassle.PRESTON A.
Location was fast, professional and courteous. Vehicle was ready at pick up time.Ryan H.