We were knowingly provided a truck with a crack/hole in the fuel intake pipe. When we tried to put gas in the truck, it ran out onto the concrete below the truck. When we advise the rental group at the time of drop-off, the owner stated they knew of the issue. We picked up the truck with 1/4 tank of gas. We were able to make the local trip on the small amount of fuel that did make it into the tank. Returned the truck with 1/4 tank of gas. And they processed a credit card charge two weeks later of $36 for fuel. Tried to dispute the charge, but no one has replied to my request.
Kristine Straus
Modern Brew
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Centennial, CO 80122
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Customer Reviews
- 3.5 Average Customer Rating
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Windshield covered with bugs, fuel was less than what was on paperwork, key wasn't in pick up box, and the owner at this location attempted to bill me for fuel that I didn't use. TAKE PICTURES OF MILEAGE, GAUGES AND VEHICLE BEFORE AND AFTER USAGE. Luckily I did and corporate was very responsive and respectful. Fuel money was returned. This location is horrible, but uhaul corporate was great fixing issues I had
Ryne SiebelI had ordered pads for the rental and my truck didn't have any pads. Since this was a remote pick-up location there was no way to get the pads. the truck was unlocked - maybe someone stole the pads? I would recommend a U-Haul employee or representative inspect the truck each morning before rentals to insure they comply with the contract terms.
Stuart BedellFree tacos!
dana SevernTrain the staff because they all said Ken was the only one who did uhaul stuff and he never answered his phone or returned my calls. I lost an hour of time until an online rep was able to fix it.
Zachary Sperry