There was no dolly and the site and this was not disclosed prior to pick up
MADISYN M.
Chicago River North
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60654
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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I ordered 2 dollys with my truck that I did not receive and was rudely told that they weren't included even though they were on my invoice. I also showed up 20 mins before closing and the attendant promptly left a soon as he saw me coming in, well before closing time.
James G.This person should not be allowed to represent u hall He is rude, is not at the location when I arrived to return my truck during normal hours Yelled at me to take my return to another location even with the scheduled return at his location
Margaret W.I got charge for gas I didn't use! The clerk went back and forth with me about I should have open the app he sent. When you are on a time schedule you don't have time to look at an app until you get done and return the truck. Also the truck didn't have AC and the gear was getting stuck.Once I got so far from the rental place it sounded like it had axcel or ball joint problem. I will never rent from these guys ever again. Wasn't good people to do business with.I hope someone look into this company and teach them how to conduct better customer service. Because they are giving U-haul a bad name!
Gregory G.This was a terrible experience. I had booked a 5:30am reservation, never received the pickup information, I showed up to the location at 5:30 and messaged with a support member for an hour for her to tell me “they keep records of everything, but don't have record of my 5:30am pickup†and that my reservation was set for 7am… Understand this may be a location that isn't 24/7 pickup, however, there's no reason I should then be able to set up a 5:30am pickup when I select the location. Not only was this frustrating, as I was on a time constraint due to other reservations with my move and further delayed my moving process, but the worker there was incredibly rude and unprofessional. My price from the original booking to when I turned it in jumped from 59 bucks to 190. I get that gas is not included but I was charged extra for miles which was never indicated in the pricing. I don't think I'd book Uhaul services moving forward.
Tyler D.