Everything was great! We will use this location and U Haul again!Kathy M.
Trailer Rental & Towing in Cincinnati, OH at Brogan Oil Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Cincinnati, OH 45205
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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All the negative feed back would stem from the location on Glenway Ave in Price Hill. Granted there is vast parking in the rear of Brogan's the fact is it is very small and tight on a busy road in a suspect area. Night drop off, truck and keys I wouldn't do because I needed to call cab and wait so I felt vulnerable. People, service and truck itself were great. Thank You!Jeffrey S.
Great people over at Brogan's!PAUL S.
I came after hours and was confused as to where to go. Someone was there to help and they restarted their computer to assist me. I was very happy about that because I used the truck to move my parents over the weekend.Michelle L.
Took forever to get trailer checked out. Rate was much much higher than I found on the website due to the advisor not listening to me regarding drop off location. Just put down what was on my ID. Still dealing with your customer service to get this resolvedJeffrey M.
This was another area that I did not pick and you guys forced us to go which again was out of the way and very inconvenient.JONATHAN P.
The representatives were great at this location. The reason for the average rating was because the online mobile process is very rocky and the mileage that was listed on my contract was under 600 miles of what the truck actually had. My contract said the truck had 6042 miles, but in all actuality it had 6603 milesNickoles L.
The price of a one way trip was extremely to high. When customer return the truck ahead of time schedule, with gas the same as receive a person should receive partial of his/her money back. I would not recommend U-Haul to any of my friends based on my experience.Shervelle T.
Make sure that everything that was ordered and requested weeks ahead of time was available at the time of pickup so that the customer doesn't have to wait around.Michael K.
My overall experience with this Uhaul rental yesterday was the worst ever, poor, below average and unsatisfactory. I will not ever use this location again. I will recommend others not either. Yesterday morning during the office paperwork process it took 10 times as long. the gentleman behind the counter asked to see my driver's license and bank card 3 times or more. This same gentleman asked for my telephone several times. This unnecessary additional time held up my movers and I was charged more by my movers. Also, my bank charge had been debited for 3 uhaul truck rental transactions. Then the next day I received an email that stated I had late rental equipment or no equipment turned in. I turned in the truck the same day on Tuesday, August 20th in the evening hours before dark. The truck was filthy dirty and dingy inside the truck ... as if the inside never cleaned or wiped down. I HAVE NOTHING GOOD TO SAY ABOUT THIS RENTAL LOCATION AND MY RENTAL EXPERIENCE. I DEMAND MY MONEY TO BE FULLY REFUNDED! I can be reached at 813-598-2922. Rebecca Lauerrebecca L.
Since the online could not locate my account/contract, I had to call to check in my trailer return. Was transferred to several people/departments. No one understood why I was calling in my return. Last lady finally took information on my return and noted on my contract.Judithmarie B.
Send your customers to Brogan Oil. Russell Bob Darrell Justin and the whole crew were Awesome.Timothy L.
Dropped off after hours.patrica C.
Uhaul's reservation system is completely dysfunctional. I was called 20 minutes before I was suppose to arrive at my original pick up location to be told that there were no trucks available. While the new location was "only 3 miles away" this was during rush hour traffic and the new location was on the other side of the Ohio River. On top of that, they changed the reservation 20 minutes before the new location closed. We arrived right as it closed and they did not have record of our order. Luckily, the person working there was kind enough to stay open and work it out. I will avoid using Uhaul from here on out.Robert H.
Drop off was quick and simpledon S.
Make drop off points at another U-Haul location. I rented in Cincinnati and moved to Kentucky. The Kentucky location would not allow me to drop off there. I had to drive all the way back to Cincinnati to drop the truck off when finished. It really was an inconvenienceDevon S.
Brogan was the best. We just made it minutes before closing and they were so nice and completed our check in very quickly. Asked about our move and how the trip went, asked if they could do anything for us, friendly, and smiled the whole time. Great place to work with.Jeffrey F.
Great Customer service.Kim T.
Best customer service ever. Manager was very respectful and helpful.Bouba C.
Everything from pickup to return went smoothlyDave M.
Maybe not let the customer wait so long to get help when there are so many employees. I am assuming that because there is only one computer at the front desk, you can only process one customer at a time so that is why I waited patiently. Other than that, staff was friendly and the truck was fine.Sylvia S.
Quick and easy pick up and drop offBrittany G.
Don't pull into the parking lot. Turn down Sliker Ave to the large parking lot directly behind the shop.Mychelle A.
Great customer servicePatricia M.
Only thing that would make this place better hours of operationWilliam B.