The person confirming my reservation &/or checking the equipment out. Was apparently not familiar with the process. After calling someone for assistance on the matter. They were finally able to complete the process. In completing it, they changed my desired drop-off location w/o consent. Nor, was I advised of it. Bu far my worse experience with a uhaul site.
Charles Williams
San Pedro Jewelry & Watch Repair LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lake City, FL 32025
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Customer Reviews
- 3.5 Average Customer Rating
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After returning the trailer, I asked for a receipt. "Can't til inspection is made." Nobody there to inspect????? Called again for receipt at end of day. "He just got in and will check trailer and send receipt in a couple minutes"...no receipt. Called next morning....still no receipt. Been checking text and spam and nothing there. Called again and gave email to send receipt. Said it will be there in 2 minutes......still no receipt. Sounds crooked to me so I call credit card company to check charges. That seems to be OK so far. Extremely POOR customer service!!!!! Can't recommend them at all.
david burdgeNothing
antkeairra jacksonOwner was very attentive and helpful for both pickup and turn-in (even though they were closed when we did the turn-in - owner lives next door to the establishment).
Geoffrey CasnerEasy to find very helpful in getting checked in.
stephen stankiewicz