Need to have someone on site to walk through the steps to rent via phone. It was like a puzzle. The return was problematic. I was unable to get a picture of the mileage and fuel level together due to the readout for mileage changing too quickly. And I think the return never completed because I got follow up calls and emails the next day saying my return was overdue.
Kevin P
Treassure Services
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Maplewood, NJ 07040
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Personally did not like the “contactless” procedure. Everything done through the phone and pictures etc… the representative was really helpful and friendly but this was our first time using this kind of system and prefer the traditional counter interaction. Also the van was really dirty, definitely not even wiped down or inspected after the last rental. Very disgusting.
Fernanda RThey charge me multiple times
Lionel AI wish I could give a zero star review. There is no clear sign for U-Haul. It is really hard to find this location. Get on phone with the lady, she is very impolite, lack of patience, and really slow. Asked about the parking spot, she said I cannot advise you there, which uhaul location cannot park the car? I have to ask the dental store for the parking info. I don’t recommend this location, if you want to rent the U-Haul go to the other location. This lady is not suitable for this job, probably not for any job.
Weiqi WTruck was dirty and smelled. Trash was in the back. The tire had a low tire. While driving I had to pull over 2x and fill the tire. When I got to my destination I had to call and have the tire changed as it went flat. You rented me a dirty, smelly truck that had a flat tire. I asked not to be fully charged the amount due. You then charged me the full amount. I will never use U-Haul again. Embarrassing.
ryan b