was basically self service, they rented a trailer that they had taken out of service and when trying to return I was told I had the wrong trailer.Robert K.
Trailer Rental & Towing in Cleveland, OH at Castle Moving Supplies
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Cleveland, OH 44144
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 2.0 Average Customer Rating
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Very rude people and the location was in a bad setting very weird like a horror movie sceneDonshell M.
During a winter storm having to return vehicle no one was there then charged 24.50 dont get itWALTER D.
They didn't walk through the truck with me to make sure there was nothing wrong with it. They just gave me the key and sent me on my way LOL it was also freezing and it was the 3rd place your team sent me for a truck I booked far in advance.Deidre H.
To maintain all clean. Now with Covid 19, staff was not using mask and didn't clean inside the truck. Place dirty and difficult to drive around. Too crowded.Eddie R.
When I went to pick up the truck they did not have the dolly's or the furniture pads I had reserved. I had to wait almost two hours for everything to be gathered together before I could take the truck. I was late getting back for the movers to load the truck that caused delays in the whole day.Angela B.
Truck had 1 headlight... i wasn't given a receipt upon returning... when n I returned fuel Guage was higher than what it was when I got it but 2 days after return I finally get a receipt and I have a fuel charge.. alsonit was VERY hard to find where I was to pick up the truck (a motor home behind a building)Elizabeth C.
I think this was their first time ever renting out a U-Haul. The staff was very nice but they were inexperienced. The first truck they gave me was the wrong truck, it had no fuel in it, and had a flat tire. I didn't realize this until I got all the way back home. Then we had to drive all the way back to get the correct truck. I spent almost 2 hours dealing with all this.Bryan P.
There was some miscommunication at the beginning but that staff there quickly made it right and showed great professionalismDave B.
They rented my truck after i reserved at 2 weeks prior to pick up. Sent me to Ridge road with a very unprofessional Guy where we had to stand outside and he did everything on his phone. Charge me for insurance that i didn't want. I want my 45.00 dollars back. Tim Kidd .. order reservation 90449263tim K.
Service rep was great- he arrived early and was very friendly and ptofessional. The process was very quick and trailer just what we needed. Pickup site was what appeared to be an unmanned, blighted commercial lot, but otherwise transaction was great.Kathleeen S.
thank you for your service.Tiffany W.