I was asked to pick up my reserved truck one day early by this location's contact at no extra charge, then was charged for the extra day. I spent almost an hour on the phone over 2 phone calls, and then had to file a dispute. It took several days to resolve and have my account credited and was a huge headache. Reluctant to use Uhaul again if another option is available.
Ashley K
Midlands Personal Communication System
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbia, SC 29204
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Customer Reviews
- 3.5 Average Customer Rating
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Smooth Process.....This was a great rental!!!!!!!!!!!!!!!!! Will definitely refer to all my friends
margaret bLocation gave excellent assistance, and made my check-in process smooth.
Alice JPlease clean the inside of the vehicle and let the cab air out when it smells like cigarette smoke. I had to sweep the dirt and ashes out of the cab and leave the windows cracked during my 9-hour drive, and the smell still affected me. I appreciated that the employee warned me about it and asked if it was okay, but by then U-Haul had jerked me around to multiple locations until I was 2 hours late for my movers, so what was I going to say? Also, it would be so nice if the gas tank was filled up at least halfway. It's really inconsiderate to make getting gas the first thing people do. Finally, I needed a dolly but there wasn't one available at the location. They took it off my bill, but I would have been in huge trouble if my movers didn't bring one.
Erin JWhen I made the reservation I picked the drop off location at 1037 Elmwood Street in Columbia, SC. When I took the truck there, they would take it and that really pissed me off. I should have been able to drop that truck there, even if y’all changes my reservation. The guy there would’nt even get off the phone! The people at Midland Personal Communication Services were polite and professional!
PATRICK B