The equipment was covered and surrounded by 2 foot of snow. Worst of all the trailer was not equipped with an attached jack. I had to use a bin so that I can manually lift the trailer myself and set it on the bin to allow me to then back up my trailer hitch under the trailer. I found a video on your website on how to hook up to a brake trailer. Step 1 of the video is to raise the trailer using the jack. This trailer did not have one. I pulled my back when I lifted the trailer by myself. Once I placed the trailer on the bin and backed up my hitch underneath the trailer I had to once again lift the trailer and kick the bin away so that I can then lower the trailer on the hitch. This was a 6X12 double axle trailer and it should have an attached jack.
Yves L.
Esso
(U-Haul Neighborhood Dealer)
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- 3.5 Average Customer Rating
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After a $30 can ride to pick up my truck, the Truck inside and in cab was filled with dry mud and debris. Charged 75 for save move even though I told him NO. HE DIDN'T know how to take a cash payment, I told him how. He wanted cash from his ATM, which was out of order. I got anxiety ( 600km journey coming up) He asked me, what is wrong with you? He chucked keys at me.....I don't like this man, he is nasty. I do not appreciate how I was treated since I'm a loyal uhaul customer, not just a one off.
Andrea B.Couldn't find my reservation when I went to pick up. Kept asking me a bunch of questions to look up instead of just asking me for my reservation number. Told me my furniture pads are in the truck cargo, but they weren't there. Then told me they don't have any. Wouldn't help me when I asked if there was another location nearby that would have furniture pads. Couldn't find my reservation when I dropped off the truck, same scenario until finally I said, dude just take my reservation number and you'll find it right away. I honestly should have smacked my face with my palm. Facepalm!
Patrick D.Takes to long after you show up with a reservation and gotta go though process again
Brandon C.Lights could not connect to our vehicle. We had to go buy an extension at our cost on our precious time. Still did not function. One the the hooks on the chains was damaged therefore could not hook it to our vehicle. We brought trailer back and cancelled and I have yet to receive an email confirming this cancelation!! All this in the pouring rain! Terrible experience!!
Sue C.