I spoke to several people on line they were very nice and helpful not every on had the correct information and several mistakes were made in my reservation. That was no problem. I was told by three different people on the phone the night before that the location opened at 8:00 started checking people in at 8:30 and I had until 9:30 to check in or I might loose my truck. I checked in on line at about 9:00. I was at the pick up location at 9:18. I showed up at the location to see a frantic and running around with a cup of coffee and a woman yelling and screaming at him. She was in her pajamias and slippers with the sleep boogers still in her eyes, hair unbrushed. It looked as if they had just rolled out of bed. I walked into the office and behind me another woman walked in. The frantic woman completed the customer already standing there and I said I am her for the 26 foot truck. She immediately took the woman behind me and proceed the conduct business with her. She did not have a reservation and it took about 30 minuted to complete the transaction. At no point did she ask the woman for any sort of ID which I thought at the time to be odd. Thought the proceeded she continued to berate me for being late I tried to explain to her that 3 Uhaul employees told me I had until 9:30 so I was following the directions they had given me. She stopped to look up something on the computer and then blurted out " Well the one who made your reservation was on her first day" I told her that was not my problem because I was told by three employees to drive no later then 9:30. At one point her husband jumped in saying " Well If you have a Doctors appointment at 8:00 you can't show up at 8:30 because they won't see you" HOW THE HELL DOES THE APPLY !!! I said well if your Doctor told you to show up between 8:30 and 9:30 and you showed up at 9:18 he would see you!!! he continued. My kids wren looking at this guy like WHAT THE HELL IS HE TALKING ABOUT. He continued to argue and ever the sentence stated I not going to argue with you. It was to say the very least one of the most bizarre business transactions I have ever experienced. Once she began to check me in she immediately demanded my ID. I questioned her as I had photographed my ID when I completed the online check in, I also asked why she did not ID the woman prior to me. She refused to answer so I handed her my ID. We completed the transaction and she went out to yell across the yard at the man, he yelled back " I can only do so much"!!!! literally a dumpster fire shit show. He pulled up the truck and began unloading blankets. The truck and not been cleaned out at all prior to our arrival. There was trash in the cab and a pack of gum. He offered us the gum ( Yuck). The gas was suppose to be in a half of a tank it was much closer to 1/4 but even if it was on empty I would not have gone back into complain as the experience was so horrible. I would imagine I have rented 20 plus trucks in my life I am a Realtor so I often recommend Uhaul. I have always had a good experience and a few time there have been mess ups we are all human. The experience I had in Cottonwood California was a nightmare. While in the office I took photos of two signs. One said " My Doctor told me to start killing people, Well not in those words. He told me to reduce my stress". Under normal circumstances that might be funny, however very unprofessional. Second sign said "Mandate you must wear a mask. YOUR CHOICE ! Grumpiness is NOT allowed" Neither one of them wore a mask. I get this is most likely a privately owned U-Haul however they bare your name. They are making you look very very bad.
Trailer Rental & Towing in Cottonwood, CA at Travelers Motel
Moving to or from Cottonwood, CA? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Cottonwood, CA 96022 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Cottonwood, CA
Cargo trailers in Cottonwood, CA are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at Travelers Motel!
Utility trailers are perfect for towing large or oversize cargo in Cottonwood, CA 96022. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at Travelers Motel provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Cottonwood, CA and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Cottonwood, CA online today!
Trailer and Towing Supplies
I had problems getting up to my drop off point due to the owners of the house we were purchasing. After 45 min being late l recieved a phone call from a man at the drop off and l informed him that we had problems and would bring the truck in as soon as possible. I was informed it would cost an extra $50.00. I then recieved a phone call from his wife. What a very unprofessional woman she was on the phone. I told her l was bringing the truck back asap. Not good enough for her. She said she lost money because somebody wanted the truck and we were to pay $50.00 for each person they had to turn down because of no truck. Rudely. Why can't you honor your contract? I explained and she replied that my problem was not her problem and was very upset that l did not HONOR TBE CONTRACT! After hearing her talk on my speaker phone, my brother-in-law asked who the hell is that woman talking like that? I explained that she must own UHAUL because no employee of mine would talk to a customer like that. If you look at your records, you will see that your the years that l have spent thousands of dollars renting from UHAUL. I honored my word and returned the truck with 16 hours remaining. If they were so busy they could have called the customer who was waiting and made money from them while charging me extra since there is no incentive to return early. Especially to a very rude Uhaul owner. Would l recommend the Cottonwood location to any friends, NO WAY. WILL I RENT FROM THERE, ABSOLUTELY NOT WITH HER AT THE COUNTER. l hung up on her after l explained twice and said l would get it there ASAP. She is not my wife, she should not talk to any customer like she did to me. If the woman who l returned the truck to was the same woman on the phone she had a different attitude. Robert L Locke 760.532.9502.
The gentleman who processed my rental was very nice and friendly. He was helpful in explaining everything and even helped me adjust the mirrors. My only complaint is that I had to drive from Chico (where I had reserved a truck 3 weeks prior) to Cottonwood to pick up a truck.
Signed up for and was promised a 26 foot truck which was necessary for my move. Then received a call from someone else that we would get a 20 foot truck. We couldn't get everything in and it messed up our move. Incredibly disappointing with no explanation why the change. Ridiculous.
Great service and pleasant people to deal with. Instructions given were easy to understand.
The 26' truck kept stalling out while I was traveling on the highways and was very dangerous. There wasn't always a safe area or a shoulder to pull over, and several times, I coasted dead stick and stopped traffic behind me. Check engine light was on 30 minutes after I started to my destination. UNSAFE RIG!!
excellent job on customer service. I will be using this site again.
Great people running a great business! I will definitely recommend them to all my south county friends and family!
This couple go above and beyond your expectations. They are friendly (most important) knowledgeable, professional and I will definitely tell my friends about U Haul in Cottonwood. Our trip was actually enjoyable because they took all the worry out of it. Thank you n Best to you both. Maureen Bell
The only issue with the truck was the air conditioner did not work at all. We were only doing a local move so we managed without it, however if we had been using it for a long distance move we certainly would have needed the air conditioning working.
Very friendly and helpful people. I would recommend this business to my family.
The person at the office was very nice and helpful
The pickup people at the at Travelers Motel were competent, polite, knowledgeable, and efficient. We were sent there from Redding because the 15 foot trailer we reserved in Redding was not available, nor was the 20 foot truck we were switched to two days prior. Clearly U-Haul allows customers to reserve what they can't deliver. The person at the counter next to me in Redding was having the same problem. The Redding customer service agents tried hard to satisfy us both. Will try every which way to avoid U-Haul in the future because you clearly over-reserve. I no longer have any confidence that the truck you allow us to reserve has any likelihood of being available. When a customer plans a home move around your trucks, that's a really big deal.
Very friendly staff
This was the best Uhaul experience I've ever had. No long lines. The equipment we need was available. Good customer service.
Everything about the place was good. Everything about uhaul was horrible. The app is glitchy, the $5 safetrip fee shouldn't be some hidden charge but should be included in the daily rental price. Just add it to the price and everyone would be happy. As a company, Uhaul has let me down on a already hardworked day. Disappointing, will use a different company from now one.
Ck . All eng.n.trans.n steering levels including rad. Test drive .
Employees were excellent. 5 stars and highly recommend
Nice friendly people, helpful! Over all good experience.
The owner of this business went above and beyond to help us. our reservation was changed to pick up our truck rental at one location and our trailer reservation from another! They went and picked up the trailer for us, the day before so that we could pick up our rentals at the same location. Later that evening on the same day, we needed another truck rental and they opened up their office to help us and rent us the truck so we did not have to stay overnight and wait until the next day to finish our move. Wonderful Customer service!!
Alicia and her husband were extremely helpful and a pleasure to do business with.
Very nice person and very professional, I also want to tell someone that the Redding store never answers the phone.
This uhaul is the best one I've been to. The people are very friendly and patient. I would recommend them to anyone who chooses to go to uhaul. I will definitely be going back when I need one