I was incorrectly charged because they mixed up the numbers on the odometer when documenting my mileage traveled. What would have been 69.1 miles looked like almost 800 and I was charged $981.42 when I should have been charged $130 (which I calculated myself) I was then charged another almost $860 fee that was later waived but I was told I need to “wait a few days” for my claim to process so I could be reimbursed on the other transaction. When asked what my actual total was after dealing with the issue in the phone off and on for 45 mins I was told they were still working on it, but never gave me a final price of what I should of paid and what I was getting back, so I told Denise I would be calling her every day until she can verify what I should of actually paid, what they are going to reimburse me and when it’s expected to happen. My account is overdrawn and I get charged $35 a day for late fees. Which I feel should be covered by uhaul because it was an error on their behalf. Tomorrow will be 3 days my account has been overdrawn which is $105 of late fees, I didn’t have money to buy groceries, I had to borrow money for gas just to get home and I had to cancel my dr appointment due to lack of funds. I am absolutely disappointed with the service and the way it was handled.
ROSY M
Travelers Motel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cottonwood, CA 96022
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- 5.0 Average Customer Rating
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Terry and Alicia are very professional, helpful and provides exceptional customer service. The tire that had a slow leak was easily responded to. This is the only problem with the trailer that was not well maintained. This couple works well together and has always supported our needs for rentals. Thank you very much for what you do! Cathy Coplan
CATHERINE CNothing
Leland PN/A
Donald AThey are always helpful when I go in. If they don’t happen to have what I’m looking for they check local areas for me and let me know if they can get it overnight. I’m picking up or dropping off there very helpful making sure that things are done correctly so I’ll be safe on the road will definitely come back. I will be more than happy to refer them to other people I know.
Wagner T