Vehicle was double booked on my arrival and took nearly an hour until I was the one picked to get the vehicle. When I got it it had a bag of some type of ginger treats and someone's metal water bottle in it so it wasn't cleaned out 100% if it was. I then started it and noticed it had barely a sliver of gasoline in it, which normally wouldn't have been as big a deal if it wasn't for movers waiting on me due to the U-Haul trip double booking issue taking a long time to rectify. People on site were nice but this was still situation I dealt with
James M
Soft Touch Car Wash
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Country Club Hills, IL 60478
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Customer Reviews
- 4.0 Average Customer Rating
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Great service
BYRON PAs it was last time I setup the appointment to be ready at the time I paid for and everyone was an hour late. Had appt for 9am and got truck after 10 am Had to cancel my dr appointment that day because of it. The gentleman gave ne an extra 24h with truck but I've never needed it longer than a day anyway. I would have been happier with partial refund.
Robert AThe uhaul app could be better, I had to go thru website to finalize everything
Royce HGreat manager, fantastic customer service skill set, excellent support staff.
charles l