They didn't have all the dollies we needed.
Steve West
Lantz Tire And Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cuero, TX 77954
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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When I received the trailer, I kindly asked them to check the tires. They reassured me that they had done so and that everything was in good condition. The trailer was parked in tall grass, making it difficult for me to properly inspect the tires myself. However, after I had loaded the trailer, I noticed that one tire was significantly low on air. Upon closer examination, I discovered that two tires were really low (20 and 40 psi) and the other two were slightly below (50 psi) the recommended air pressure (65 psi). I promptly filled them up and continued with my packing. The next morning, as I was preparing to leave, I noticed that two tires had lost a small amount of air overnight. Throughout the first day of my four-day trip, I diligently checked all four tires at each stop and inflated them as needed until I reached a point where I could call for roadside assistance. Fortunately, the roadside assistance at the location I called was extremely helpful and resolved the issue within 15 minutes. During their inspection, they noticed a bald patch on one of the other tires and recommended that I have it replaced. Unfortunately, they didn't have a spare tire available at that moment to address the issue immediately. Being mindful of the condition of that third tire, I was able to get it fixed on the second day of my travel. The third day went smoothly without any tire-related incidents. However, on my fourth and final day, I noticed that my last tire was becoming low on air and had to refill it. The moral of this story is to always double-check the condition of your tires yourself and not solely rely on someone else's assurances when it comes to the condition of your U-Haul. U-Haul has the opportunity to enhance its services by fulfilling the requested tasks. However, if for any reason this is not feasible, it would be greatly appreciated to inform the customer accordingly. Discovering that I had been misinformed and encountering a significant issue at the beginning of my trip was not an ideal experience. As a result, this incident has lowered my confidence in U-Haul.
Carolyn SwizeWas worried after I signed off of damage I found to trailer but found out when I got to the return location that it had already been claimed because of the claim decals, friendly staff and helped me hook up and check equipment condition
Alex McBrideI have dropped off here several times and most the time it is before or after hours. However when I have interacted with people there they are very friendly and helpful.
Scott OusleyThe young man who helped me with the return was very friendly and the experience was great.
Albert Gates