This was not the original at which I booked my truck rental. The original location that was booked did not have a truck ready and there was nobody working. After contacting U-Haul, the reservation was switched to a new location half an hour away. There was nothing wrong with the new location or the truck, but it took over 2 hours just to pick up the truck. We were then charged an extra 6 dollars after returning the truck because we drove more that the allotted 64 miles. We drove extra milage because we needed to drive to a further location just to pick up the truck. The fact that we were still charged for the milage is ridiculous.Alexander M.
Trailer Rental & Towing in Derry, NH at Mabardy Oil
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Derry, NH 03038
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Took to long to pick up truck cuz of a bad signal. Took almost a half hourLisa` R.
Store clerk said they had nothing to do with Uhaul, I was on my own to check out the vehicle with the mobile app. Fortunately he was willing and able to help get me the key when the online app failed after 45 min of trying.Robert F.
First off, I went online two days in advance to have 24 hour pick up at this location. I received a call at 630pm the night before from someone telling me that was no longer and option and I'd have to wait until 8am to get the uhaul. The women was not pleasant on the phone either. Then, I get to the gas station it's at, and I had to wait a long time for them to figure out how to do this whole process. Then, he tells me the engine light is on, but â€˜it shouldn't be a big deal' the truck smelled like cigarettes and It jolted every so often. I don't know any reason why I would rent a truck with the engine light on, but I didn't have time to argue so I used it. I shouldn't have, what if something happened? Over all I am unbelievably disappointed with this service..Samantha L.
we rented the truck on 12/31/18. the guy at McCardy's put down it had 3/4 of a tank of gas. however, he didn't physically check it but just accepted what the printout said it had in gas. when we got in the truck before driving off, i saw it had 27,075 miles on it and had between 1/2 and 3/4 of a tank of gas. i didn't want to be charged for gas i didn't use, so i took a picture of the dash showing the gas level. i took the picture into the store (McCardy's) and the guy who rented the truck said, "Oh, OK, that's fine." i put THREE (3) miles on the truck, bringing it back at 27,078 miles. i put $1.00 worth of gas in to make sure it was back to the same level (which it was) between 1/2 and 3/4 of a tank. when i returned it the next day, the SAME guy who rented us the truck processed the return and went out physically to check the gas level (unlike when we rented it). he put down it had between 1/2 & 3/4 of a tank and then CHARGED ME $6.00 FOR GAS!!! to go 3 miles??!!! i squawked about this and reminded him we showed him the gas level before we left. while he said while he remembered that we showed him a picture of the gas level the day before, he said couldn't change that amount of gas that was actually in the tank on the paper. i asked him why, if that was the case, he had said, "it's fine," the day before when he was shown the picture of the amount in the tank?? if he told me it was a problem then i would've redone the rental to reflect the amount actually in the tank. this old gizzer refused to adjust the gas even though he admitted he knew we took it out with between 1/2 & 3/4 of gas in the tank. i will NEVER rent at McCardy's again and i request Uhaul to refund the $6.00 that this guy STOLE from me. If uHaul does not refund my $6.00, then i will provide my documentation to american express and ask them to credit me $6.00 against McCardy's because it is a rip-off place. you shouldn't let this guy be in your franchise. he's dishonest.rosa S.
Had 8:30 AM appointment. Facility is a gas service station ( Mabardy Oil) with uhaul as a sideline The attendant did his best but was his first day on the job and he had had no training re U haul part of the business. Resourceful, he contacted Uhaul for help all the while managing retail gasoline customers. Kudos to him. This all took over 20 minutes however and represents a failure of MANAGEMENT. It's their responsibility to have a trained person at the time of truck pickup. A+ to the attendant who acted admirably in site of management's failureRobert D.
Went to pick up, they had wrong truck, estimate tried to overcharge me not only for price I was quoted but added an additional day and insurance after I said I didn't need it, claimed it was tax that made it do high. When I dropped off the girl had to fix it, so the guy who rented to me was incompetent had the wrong truck paperwork and the poor girl at drop off had to try to sort it outdiane B.
When you rent a truck with a leaking roof someone should say something to the renter not just note it on slip that customer assumes risk for water damage. Don't charge them for things (dolly/pads) that they didn't order or use.John D.
The last two times at different locations, I've been told the tank was full and when I get in the car the gauge is on the F. But when I fill up, it goes way past the F and in much more gas than I used leaving me feeling disappointed in the uhaul product.Micheal R.
Shouldn't rent a truck you don't have there yetKimberly G.
I feel I was taken advantage of and I'm pretty sure i got over charged. Your prices are a joke and i will never use uhaul again.Chris L.
Went to pick up at reserved time. Cashier wasn't familiar with process ( 2nd day on job) and had to call at least 4 people to get help. Connections were down and couldn't process online. Then another customer came to drop off truck & she was taken care of before me, even though I was already waiting 1/2 hr before she even came in. When we finally did get someone on phone to do transaction, I asked for discount for inconvenience ( I was paying movers who were waiting at my house) and women on phone said "there's no discount just because you had to wait in line" !. Not likely to rent from uhaul again.Margaret C.
No dolly in truck despite having ordered/and charged for one. Staff was incompetent and rude. Will not be using this location againTyler S.
Everything was fine:)Phil C.
I need to pay a toll fee from 8-12-18. I accidentally was in the speed pass lane. I called the Crystal Ave location and no one picked up the phone. I tried callingU-haul customer service. I waited 15 minuets and gave up. I need the license plate number to pay the toll fee.Michael G.
Final cost was much more than the estimate Estimate was $123. I went over mileage by 26 miles so an additional $26 totaling $149. Final cost was $186Albert M.
My card was charged the projected amount, but when I returned the truck I was given a receipt for the actual amount owed and I was charged double the amount I was supposed to be charged.Sara C.
Will not use this location for U-Haul again. Convenience Store/Gas station clerk in the morning had no clue what she was doing. She had to call dispatch and have them walk her through the rental. They also wanted 3 different contact numbers besides my own! (A total of FOUR) different phone numbers. We almost walked away from the reservation. We finally got into the U-Haul 30 minutes past our pick up time yet they still expected it back by the 4 hour time. When returning the kid working inside let me sit there and wait while he stood outside with a girl (probably his girlfriend, not another employee) until I finally said something. This kid acted like he was stoned out of his mind. I had also requested to rent a furniture Dolly and the woman in the morning told us that they don't have any of that type of equipment.Deborah K.
Everything went smoothly. ExcellentGARY C.
Friendly staff. In and out in no time.Sean S.
I booked a 10-foot truck at noon to be picked up at 6. When I got there they had no 10ft truck because they already rented it and instead of paying $20 for a 10-foot truck I paid $72 for a 20-foot. Never going back to these assholes again.SHAWN R.
Was advised I could bring in U-Haul next day as I rented it just before close. I went to return U-Haul and was met by a miserable manager who told me her new employee made a mistake. She then said she was charging me fee despite fact I was advised incorrectly. She could not define few and I told her I was shutting my card down as she was not authorized to charge my card without telling me what she was charging. She then rapid fire hopped on her computer to charge my card. Using my cell phone I called and deactivated card. She called the police still unable to tell me the amount that she was charging me. She said again that her employee was new and made a mistake. I had to give a statement to the police in which I have never been involved with in my entire life, then I paid the 100 fee to get out of there. Worst scenario for U-Haul and myself ever.Denise S.
I was told that the moving blanket and furniture dolly did not arrive with the truck. When I got the truck home, these items were in the back. The attendant did not tell me where to return the truck and therefore I created confusion when I brought it back at the same location where I picked it up. They need better training.Todd S.
I rented a dolly along with the truck. When I got to the pickup location, I was told they don't have the dollies. I suggested that I shouldn't have been given the option online of renting a dolly if they didn't have dollies. They got one from a different UHaul location, but I had to wait an additional 30 minutes.Thomas B.
The two people I dealt with with very nice and helpfulMelissa C.