people who checked me in was very Friendly , HelpfulJAMES H.
Trailer Rental & Towing in Dothan, AL at Proformance Car Care
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Dothan, AL 36305
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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The shop manager was having trouble because of the uhaul software but he was doing his best with what he had to work with. Nice guyTeresa L.
Very upset that I was charged $54 extra because I turned in the truck 3 hours late. I assumed I had till the end of the day. I will not be using Uhaul again.Robert H.
Performance Car Care was closed when I dropped off the truck and trailer at 3:00 PM 9/20/2020 so I did not have the opportunity to interact with the team there. However, the location was very easy to find and there was plenty of room to park for the after hours drop off. The key drop was clearly visible as well so the whole process was very easy. Thanks!Allen S.
Very easy and smooth transaction. They hooked everything up and when I returned it, there was a gentleman there to unhook everything as soon as I pulled in. Very good service.dale B.
Location did not have fb equipment I reserved.Dustin L.
The gentleman that helped me turn truck in was very cordial and professional. Thank youVernon M.
Customer relations was really good. I had no issues here. All started out very good.John W.
Nothing everything went smoothly.Darryl S.
smooth the lot where the equipment is storedJeff B.
Continue doing what you do...DAVID H.
Sturdy metal step stools should be offered for customer comfort. Shorter or older or ailing customers find it extremely difficult and painful trying to get into these trucks.Rhonda S.
Took forever to get a trailer.JOSHUA R.
You can retrain your customer service rep at the 1402 Montgomery Highway location that I originally scheduled for pickup. When I went to that location she was extremely rude to the two people in front of me as well as myself. I understand that this is a corporate location, so please pull the audio and video surveillance to see how Brittany treated your customers and offer coaching to her. I will never schedule pickup from that location again. However, Justin and Willow at my drop off location were fantastic. Kind, considerate, and professional. Kudos to them for a fabulous job.Kory R.
Great serviceCOBY A.
Great experienceJAQUETTA P.
Uhaul call to as why I hadn't turned in the trailer I rented. I told them that I turned it in 3 days ago. The place I rented it from never checked it in. When I call he said he forgot to check it in.CHRIS S.
Found some trash in the cab. Dolly was a bit "seasoned."Terrance E.
Good people!mark J.
Trailer door is in need of service. Doesn't roll easily and sticks frequently. Overall appearance of trailer was poor.Patrick W.
The location was amazing the owner even came out to make sure I was ok no U-Haul the company we need to have a discussion about them not having my rental ready and in the correct location however everything worked outBERNARD B.
My review for this location is good, however my overall experience with U-Haul was horrible! I did an online reservation on 5/31 for a 26' truck at Dollar USA Plus in Dothan, AL. to be picked up at 12:30 on June 30th (1 month in advance). I received an email back Your order is confirmed. Your master order number is: 22621940 I called them at 12:15 on 6/30 to let them know I was on my way to pick it up only to be told they did not have any trucks available but they would find me one and call me back. 10 minutes later I received a call from Hermesha Sanders from U-Haul, she told me that the nearest available truck was 20 miles away in Florida and that we would have to go pick it up. I asked why they had an online reservation available if they didn't honor it as I had made a reservation a month in advance to make sure I had the truck available and that I had movers that were supposed to be there in 15 minutes to start loading the truck, I was told that I didn't really have a reservation because they didn't call me to confirm???? I told her I had a email with a reservation number and then she said that I was supposed to pick up by 11:00 and if not they were free to give it to someone else. I told her my reservation time was 12:30 and her response was "well I'm sorry if you didnt' read the rules"! I asked if they could have someone bring the truck from Florida to my original pick up location and was told flat out NO. So at this point I'm in tears, I have movers coming any minute and no truck, she tells me the location in FL is actually closed and that I will have to do and on line pickup and she would email the instructions. When we got the instructions we went on line and entered the Florida location and the nearest pickup location showed Performance Car Care in Dothan, AL which was 1 mile from where we were and she was trying to send us 20 miles away!!!!! Which by the way would have cost me an extra $40 because of the .99 per mile charge. We ran into additional problems with getting the key at Performance once we got the online reservation but both the owner of the business and the district manager of U-haul responded quickly and came to help us. This will be my last rental from U-Haul, not only did they not honor my reservation but the lady was uncaring and took no responsibility whatsoever for the screw-up just kept trying to tell me it was all my fault. Also after I talked to U-Haul on Saturday someone from there went in and canceled my original reservation, not sure why unless they want to make it look like it was canceled before the pick up date. Totally horrible customer service and experienceLeah F.
Excellent customer service at this pick up locationWade B.
The staff at Performance Car Care in Dothan Al was excellent. Will reuse their services.Timothy N.
We did the pick up/ drop off through our mobile device. When we went to get the truck , they forgot to leave the key for us. Therefore, we had to wait for a key to be brought and we had movers that we were paying waiting to move our things at our location.Jeremy J.