I WOULD recommend BUT ONLY IF YOU PICK UP LATER IN THE AFTERNOON/EVENING! This experience was VERY PLEASANT - a HUGE DIFFERENCE from my 2 previous experiences with this location (picking up early in the day!) This young woman was polite, friendly and professional a MASSIVE IMPROVEMENT over her male counterpart who works in the mornings/early afternoon!!
Lora Cotton
Riverside Drive In
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in East Bernard, TX 77435
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Customer Reviews
- 3.5 Average Customer Rating
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Strictly due to the surly, unfriendly, misogynistic young man who works during the morning hours - I'd ONLY RECOMMEND this location in the late afternoon when a woman works the register/registration desk!
Lora CottonFind better customer service employees. This location is a convience store/gas station. The guy that works mornings is surly, unfriendly and MOST OBVIOUSLY does NOT care to interact with women! Because of his contempt for women (or possibly me, despite all attempts to be friendly) he cost me a deposit that I SHOULD NOT have had to pay because he couldn't be BOTHERED to do his job and investigate when his system stated a deposit was due AFTER I'd ALREADY rented a 26' truck from the SAME LOCATION/SAME GUY 2 days prior!! (Ended up being ONLY that my credit card on file didn't show a zip code!!! Found this out several days later when we had to rent a THIRD unit from the same location, but at night, with a WOMAN attendant.) The lady was MOST HELPFUL AND FRIENDLY!!!
Lora CottonArea where U-haul equipment was located was not well taken care of.
Ronnie WisnieskiReturn was at 7 I called at 6:54 to find key drop off no drop off location turns off pumps so you don’t refill gas (only during operation) it’s at a gas station. Guy called me at 8:29 and reported I dropped off at 8:30 so was charged 40 dollars for another day called corporate have yet to receive money back and yes charge is posted
Jose Pena