Customer service very poor on my returning the vehicle. He took the keys and said “ok you can go”. I said for a return receipt, “he said I don’t take care of that, the main that takes care of that isn’t here “. I told him I wasn’t leaving until I got something in writing I returned the vehicle with the mileage. He wouldn’t give me anything. I called the 800 number and told the representative of my dilemma. She immediately called his office to find out what the problem was, that he couldn’t give me a receipt. At that point, she generated a receipt for me. She also expressed her concern if I would use U-Haul again in the future. I told her I would not be using that location ever again. The young man heard me say that his response was “I’m glad, Thank you” So, no I would not even recommend this location to anyone. It’s dirt and the young man didn’t even take a moment to clean the grease off his hands from working on a vehicle.
JAINIE ROBINSON
Rubio Tire Co
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in El Centro, CA 92243
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Customer Reviews
- 2.0 Average Customer Rating
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The issue was that I signed up at the U-Haul across the street which was gated, but they sent me to a location up the street that was in a bad neighborhood and understaffed. It felt like a bait and switch. I couldn't leave my car and come back because they said my catalytic converter could be stolen. They were nice enough but I did not appreciate arranging for a pick up at one location and then having to go to a sketchy location elsewhere on the day of the pick up;. The truck was great and the people on the other end were fantastic.
Denise ULETTGreat customer service
Marco HurtadoI was told a certain price at one location, had to go to a small tire shop to pick up the rental and apparently the rate changed. I felt I was dealing with a reputable institution, however, the joke was on me not checking the adjustment. Won't be doing business here again anytime soon!
wayne davisOwner went above and beyond to helps us with our Uhaul rental.
LUZ GENEL