Find a better place to have your equipment rented from. When i rented the auto hauler the U haul Rep could not speak English well had a hard time understanding him also had to wait for the Rep to come back after leaving to take is daughter to school costing be 20 min of my time. I will never use this Poor excuse of a U-haul location again!!!!WILLIAMDAVID H.
Trailer Rental & Towing in Fairlawn, VA at Foodette
(U-Haul Neighborhood Dealer)
Fairlawn, VA 24141
Services at this Location:
- Mon-Fri: 8 am - 5 pm
- Sat: 8 am - 2:30 pm
- Sun: 10 am - 2 pm
Special Operating Hours
- 5/12/2021 - 5/18/2021: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Fairlawn, VA 24141
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
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Great customer service, fast and friendly.Melissa T.
I had to wait nearly an hour to get the van because the dealers equipment would not take the payment so he had to call another location to do the paperwork (hence I didn't receive a copy of the agreement until later). The interior of the van was filthy. Looked as if it hadn't been cleaned in a while. The windshield was covered with ice and snow which I had to clean off because the dealer had nothing to clear it off with. That took an additional 20 minutes. When I returned the vehicle I was charged for 45 miles. The move from one apartment to the other was about 3 miles. We made2 trips...12 miles.. I also used my car during the move and and even counting the trip there from my home in Salem, Va I only had a total of 53.1miles. I am totally disappointed with the service and condition of the vehicle.JOHNERNEST C.
Firstly, I would make sure to contact the location of pickup to make sure that they are cooperating with the uhaul contracts. I had to change my location because the one I initially chose was not open on time, had no cell service, and also didn't pick up the phone when I called from a place with cell service. There was also another person waiting there to return equipment that also couldn't get in contact with the location. This location was Rick's Garage in Christiansburg, VA. I had to end up changing my location to a different one and had to delay my move for 1.5 hours because of this.Trinity C.
The U-haul I got was not in a good condition. Especially the body and left and right indicators. The U-haul should be repaired before giving it to anyone. I used it only for one day but why they took money for two days I do not know.MD MAHBUBUR R.
place was kinda sketchy. its a convenience store with "For Rent" signs in the windows. it doesn't exactly inspire permanenceWillard M.
When I made the reservation the rate was 29.95 for a 16' but the free upgrade was given due to not having the 16' I selected. Can't trust anyone these daysMUNDIDONNELLE P.
Truck was covered in bugs, cargo area was dirty, mud tracks left, cabin had mud left. Didn't get link to verify condition until after I got it home, mileage was incorrect, couldn't dispute because again, link wasn't received until after I got home. I do have picture of correct mileage out.Justin J.
This location was very dark and was very dirty and old the gentleman that was at this location was very hard to understand there was a language barrier and was on his phone all the time and was only interested in his phone I asked about a credit for returning the truck early had no answer. I called your 800 number earlier and got no customer service at all I spoke to Christina I had explain to her truck was pulling to left she told me that I had done something to your truck and then hang up on me. I then called the Allentown stir spoke to Logan who also gave me no customer service and hang up me as well. This was the worse experience I have had with a trunk rental company.SEAN R.
Never use UHaul againJoseph T.
I bumped into an awning (no damage to the truck) and it fell. I had bought your Safemove insurance, which had an exclusion for overhead accidents. This must have been in the fine print. I find this to be sleazy. However, I learned that there was a court ruling stating the rental vehicle companies must cover such accidents if they occur in Virginia. I hope that UHaul will step up. Then my rating will be higher.GREGORYLEE G.
The owner was a little abrasive in his speech.Karen R.
The dolly I used was rusty and dirty.Howard C.
You charged to much you charged for an entire day even though I only went over by two hoursTIMOTHYMICHAEL B.
place was closed when dropped offShannon C.
For some reason uhaul.com changed my pickup location to a location further away. I did not understand that but Fairlawn honored the original reservation. Excellent service .Regina N.
Great service!!Kenneth P.
Easy, quick!! Thanks!!JOELKEITH G.
drop off : we ended up overfilling the tank to make sure we were not short.....but put an extra $20 in *facepalm* I know you charge extra if you do not bring back the truck to AT LEAST where you picked it up, butbi wish you would also offer a credit if you put too much in. (It was like 11/16 or something when we picked it up. But we dropped it off at 3/4)Ronald G.
agent is very rude, the location is run down and very congested, don't know why so much inventory is there. no room to pull in and back trailer, had to back it almost a hundred yards to the far end of the lot, the place where the agent wanted the trailer parked was on a incline and provided no chocks for the trailer and he would not disconnect the unit from my truck, as soon as I picked up the tongue from the ball the trailer rolled into my truck and was very difficult to get the tongue on the ground at which time the trailer roller under my truck. this agent stated it was not his job to disconnect the trailer and just walked away, he is going to get someone hurt and get you sued.James B.
Very little communication at drop off. however, he did follow up with a phone call with additional information and that was very much appreciated.RONALDTODD F.
As of July 2020, the Foodette store is CLOSED so they won't answer the phone. Use the online check-in. It's so easy. The truck was clean, smelled nice, and full of gas. It was the quickest uhaul pickup I've done, and I've done a few moves.Gwendolyn W.
The man checking customers in was kinda rude.Antwon J.
This location was 12 miles from my requested pickup location. I am glad that I was given additional miles for the rental truck since I had a longer drive to make.JOSEPHDANIEL E.
Terrible service, worker did not understand anything I was saying. Then I was given a defective truck and overcharged for time because the TRUCK DIED. I called the shop 17 times and no one answered, yet I was still charged $70 for over time. Worst service I have ever had.Dhyan F.