No improvements are needed at the drop off location. The staff were excellent to deal with!DANIEL W.
Trailer Rental & Towing in Franklin, TN at MSP Franklin LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Franklin, TN 37064
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 5.0 Average Customer Rating
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The Uhaul app is the single best in-app experience I have ever had - and it's not even close. The one comment I would add - I ordered and picked up the Uhaul after the hours of operation for the location. While I was pretty sure that this would work, I would have enjoyed a little bit of confirmation saying "Hey - you're about to pick up and drop off a truck after hours. That's totally fine! The truck is available and ready to go. You'll be provided with prompts on how to complete the process." A little more assurance that this was the type of request that could be processed purely through the app would have been helpfulLoyal C.
The truck cabin could have been cleaned better, residuals in the cup holders, but all in all it was very good.ROBERT L.
Guy was greatCHARLES C.
Very nice facility and serviceHAROLD K.
I worked for over 20 minutes upon the return to use the check in your vehicle from the app. It WOULD NOT work for me. Therefore, I got an additional $20 charge and I don't think that's fair.MELISSA M.
Location was unable to provide the Furniture blankets that were ordered. They simply said that they did not have any. They did promise to provide a dolly, which we paid for. However no dolly was in the truck that we picked up at 7:30 am and no one was working until 10:00 am. So we paid for a dolly that was not provided. We went by another U-Haul location and paid to rent a dolly.John P.
The uhaul online needs to be trashed and totally redone.ERIC K.
Dropping off the truck during business hours and having staff to return the truck to was amazing! He was very friendly and helpful!Rodney E.
Very easy to pick up and return the vehicle.SCOTT B.
no comment there but I did want to mention Douglas at customer service who helped me find a truck. He was outstanding, efficient and customer focused.Thomas J.
Simply, smooth, quick, professional, friendly and confident.RICHARD T.
Great experience. Thank youCATHERINE C.
Brian and his team are awesome!Craig W.
Great experience!Michael B.
Very friendly guy working by himself on a Saturday morning. He could use some help.William C.
Brian and Patrick are the best. I have rented from them before, and this was as outstanding as my last rental. Easy, uncomplicated and a great experience!KAI V.
Great customer service at this locationTimothy S.
Keep it upDale C.
Great customer service!Emory M.
Everything was good.James M.
Adjustable seatsJonathan S.
I have two storage units here, and just rented a uhaul truck. Each time I work with Brian or Patrick is just a pleasure. Always clean, always quick and always so helpful. Thank you so much and see you next time!Kai V.
Really 2 gallons of fuel you billed me forElliot O.