Location had a lousy internet connection and was unable to print a rental agreement. Took 30 minutes as the agent had to get approval for the rental over the phone.William C.
Golden Armor Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Franklinville, NY 14737
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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I had the truck for 4 to 5 hours , charged $5330 because the wrong truck mileage was recorded when truck was returned. Took me 2 days to get a response, got notice of refund, plus new receipt for proper use, but get my credit statement and both charges are on my card. Your quick enough to take my money but can't return it for an obvious mistake by your representative? Never again will I use your company If by Tuesday I do not see the refund, I will be calling the fraud department of my card company, Steven KummSteven K.
Mobile pickup needs to be easier you should verify photo id prior to customer going to rental pickup location.Mark O.
When we made our order on line we ordered blankets and at time of pickup we were informed that this location didn't have any blankets available. We were told that they never received any to actually rent out.Faith S.
Everything as far as human interaction was great! Only problem was the payment authorization on the computer, it took a half an hour for it to go through after Matt (owner) called two people to get help with it. One of those two people he called was quite rude to him, the traffic lady he called after that was very helpful! Overall I think the other was el friendly and patient!ANTHONYC A.