When I picked up the vehicle, the employee was on a personal phone call the entire time with little attention paid to the customer. When I returned the vehicle I asked the attendant how many miles he logged in the system. He would only tell me the cost, not the mileage and told me a receipt would be emailed to me. When I looked at the receipt I found that I had been charged for 50 miles of use when I only drove the vehicle 36 miles. My issues are not with U-Haul, they are with this location, and I will never pickup from them again.
Sixton K
Toll House BP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Frederick, MD 21701
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The estimated price for renting a cargo van was $20 less than the balance due! NOT cool. The app was NOT very user friendly. Why don't you survey customers with relevant questions? I was very pleased with the location for pick up and drop off. That does NOT mean I will use UHAUL next time when there are other options. Location is NOT the most important factor in my choice of renting a vehicle for moving stuff. Respectful customer service is the most important factor for me. Location, as long as it isn't more than 7.5 miles from pick up, is secondary to customer service and price.
suzanne DThe app for checking out the truck had some glitches. When asked to upload pictures of the vehicle at checkout time, perfectly good pictures kept disappearing. There wasn’t any indication why they disappeared.
Adam PPick up location did not have the furniture pads that I had requested.
Linwood RThe attendant contacted me when I was late to make sure I was coming, and he had everything ready to go for me:)
Sandra S