The checkout process took 30 min. The person at the counter didn't know what she was doing and kept having to call someone on the phone for help.TARYN H.
Trailer Rental & Towing in Frisco, TX at Print Parcel Ship
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Frisco, TX 75036
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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I rented a dolly and did not receive. I was told that they didn't have one but I saw one in the back of the store. The check engine light was on in the truck. I was also charged twice and will be calling to correct the charge.STACHIA DELEE J.
Do maintenance on your vehicles and keep them clean. Engine light was on and I was charged for gas. I returned the uhaul just as I found it. Vehicle had a terrible stinch.LASHUN W.
We contacted U-haul customer service THREE times to find out where the key drop was at this location. We used the app to drop off the truck after hours but there was no key drop box on the store front. It took 50 minutes to get an answer. The drop box was behind the store which was in a strip mall behind a dumpster in a very dark area. Not safe at all! And no where does the store leave instructions on where to go. Very disappointed.JODY L.
Spoke to customer service at below listed number. Refer to them for details.PAUL H.
The vehicle was parked at a different location than what the app said. I had to drive to a muddy field were the U-Haul was parked. I ruined my shoes tracked a bunch of mud all over my personal vehicle. There was also not a dolly that I ordered provided. I will not reuse the location or refer them.NATHANIAL M.
Nice customer serviceJose P.
Zue was amazing to deal with. Very helpful and willing to solve my problems.SEAN M.
I input all my info into website to save time. When I arrived at location they didn't have all the info i input. Have to give address, mileage, CC, timing etc. I spent an extra 20 mins. Not sure if it was a software glitch!Ge Y.
The location to get the truck was very sketchy . Looked like an abandoned lot. Didn't know I had to go get the keys from one location and then drive to a separate location. The people working the counter were trying to get me to move to another drop off location.GEOFFREY W.
Good service.Neal M.
Better customer service better explanation of how it works. No clue what I was doing felt very uncomfortable.Anthony L.
Was promised 20 dollars offOdessa B.
Phone representatives were very helpful and Friendly. I appreciated the extra care they gave since this was my first time renting from U-Haul. Would highly recommend to others.Cindy B.
Going to a secondary location to pick up the truck was somewhat of a nuisance but not that big of a deal in the long runtrisha H.
I was charged 79 dollars a day plus miles I used for less then 20 hours and they charged for 2 days I will never use u haul againASHLEY M.
Excellent service. Thank you.JOHN MITCHEL IV H.
I was rescheduled to different locations and different size trucks three times. When I arrived at the pickup location the truck was actually parked at a different location so I could not do the contactless checkin. It took at least an hour for the man at the pickup location to find my reservation and I had to provide all my info two more times to him and the uhaul site was apparently all wrong according to him. It literally took longer to pickup the truck then it did to load it and unload it. It was a VERY poor experience and I will NEVER use or recommend uhaul after this.AMANDA K.
I was scheduled to pick up at 9 am but they weren't ready till 10am. When I contacted the manager, Jordan, for a refund, he promised to give me one and then didn't.GORDON B.
The people are very nice and efficient...thank you all for your help!Jennifer L.
Check in took longer than anticipated. The appliance dolly i requested was not in the truck and took multiple tries even after I was charged to get it removed from the bill. I was told that the charge was refunded yesterday but it has not shown up on my account yet. Probably would not do mobile check in again. Too much of a hassle and it set me back 45 minutes.Matthew B.
We will NEVER use the on line check out again!!!! That was a disaster!!! This has nothing to do with the pick up location. The ap or online didn't work. I had to call and talk to 4 different people before we could even get through the app process. You do not accept VOIP phone numbers, well this is all we have and that includes everyone we know!!!! So we couldn't get anything verified. If this is the case you need to put that on the web site so people know before they agree to use the online/app process. The next truck we rent we will go through the nice gentleman at this Establishment so we don't have to worry about what type of phone service we have just to rent a truck. NOT HAPPY!!!Phillip M.
We were told to return the vehicle at a certain location and yet when we got there we were told to go to another location. The final drop off location had very minimal signage .ROYLENE Q.
Staff was friendly and helpful. Vehicle was clean and ready to go. Picking it up was easy and so was the return process.Evelyn C.