The location was fine. However, the checkin process was awful. The U-Haul app is one of the most user un-friendly apps I've ever attempted to maneuver through. First, the app kept freezing, and I had to start the process over. Then it got stuck on waiting for approval. I sat on that page for almost 10 minutes. I sent several messages to the chat that went unanswered. After another 5 minutes of waiting, I called customer service, as I was by then in a time crunch. Finally the agent in the app replied, telling me that since I was renting with an out-of-state driver's license, additional verification was needed. I rented from the exact same location two days earlier without any issues at all. But this time I had to fill out another form on the app, and they had to call my employer - ON A SUNDAY - to confirm this corporate account move. When I finally did get the key and get to the truck, the app froze again in the final part of the check out process. I had the key by then, so I just drove the truck off the lot. It was an extremely frustrating experience.
Michael G
Gadsden Greyhound
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gadsden, AL 35901
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The guy that was doing the rental was exceptional. He was so kind, nice and extremely helpful and friendly. He made the checking out/in process so easy. I LOVE that kind of customer service. When i was done, we did a friendly hug gesture. You just don't get that kind of response now a days.
CYNTHIA CExcellent customer service
Jernecia KSee initial comments
Michael RStop cheating customers on the mileage!!!
Tasha G