The pickup process after hours was a horror and an absolute waste of time with poor website support. The marketing dept and tech dept should work together to ensure the easy "GET YOUR TRUCK 24/7 USING ONLY YOUR PHONE" actually works. NOT ONLY COULD I NOT USE MY PHONE , BUT I COUDN'T USE MY FRIEND'S PHONE and the couple trying to return a truck after hours COULDN'T USE THEIR PHONE!! Our phones would not track the location rendering the rest of the process on the website ABSOLUTELY USELESS for picking up OR dropping off. After trying to start the process at least 8 times on both phones, I opted to download the app. FINALLY the process could begin. WHY NOT SAY THAT FROM THE START? THE PROCESS CANNOT BE DONE WITHOUT THE APP? OR IF YOU HAVE DIFFICULTY, USE THE APP? The only thing it says is if there is a problem to call the number listed â€” THE NUMBER OF THE SHOP WE WERE SITTING IN FRONT OF THAT WAS CLOSED?? How useless is that???? To add insult to injury, I was using a Canadian phone with Canadian cellphone service but was willing to incur minimal costs to do the EASY PICKUP. By the time I called the 1-800 number for help, I'd spent 50 MINUTES incurring costs. Dwan in Georgia who stayed on the line was fabulous so had it not been for him, I would still be seething. He suggested I call customer service to try to recoup those costs. The 1.5 hour pickup time will be lost to me forever. After giving an alternate number when I booked and made the reservation, the pickup process wanted another person and number so I re-entered her and it refused this person. I'm out-of-country and don't have a lot of associates in Gasport NY! Do you? That was another process trying to have the app accept my answers. Had the quick and easy pickup process noted I should have extra ID (a passport) and additional names and numbers, I would have brought them! Keeping it a mystery until 9 pm at night in the middle of rural NY, 45 minutes from my accommodations was not helpful in the least. I want to be clear, it wasn't the location that was the problem but U Haul's website and lack of adequate pickup information that made the process frustrating and time-consuming. If that can't be rectified, there's no point offering after hours pickups. The first truck I reserved was not scheduled for the pickup location listed on Ridge Road in Lockport. Fortunately I spent the extra time visiting the site and having the VERY HELPFUL proprietor locate another truck and re-reserve it for me for that evening in Gasport. Had I not done that, I would have been sitting in Lockport at 8:30 am Saturday Oct 10 with no truck! On the positives â€” the truck was clean and a perfect size, and ran well. The one-way return was vital in this situation. With only 84 miles included, it's a tight window that will add substantial cost to my next move in a few months. This was a one-way rental costing about $500. I will be needing the use of TWO trucks within about 3-4 months. Can you guess who I am not going to call unless I hear about remuneration of my cellphone expenses??? And how many more people I am going to tell about this experience?
Trailer Rental & Towing in Gasport, NY at Gasport Auto Sales
Moving to or from Gasport, NY? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Gasport, NY 14067 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Gasport, NY
Cargo trailers in Gasport, NY are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at Gasport Auto Sales!
Utility trailers are perfect for towing large or oversize cargo in Gasport, NY 14067. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at Gasport Auto Sales provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Gasport, NY and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Gasport, NY online today!
Trailer and Towing Supplies
Going on a little sleep I over looked the poor wiring that connected to the lighting of the trailer the wiring was in poor condition and I never should have taken it
I got hung up on the app...Not very used friendly!
Nothing can be done to improve the professional and friendly service at that location. They were.very helpful and kind
Very hard to get hold of. You took double the amount out my account called several times after three people finally 4 the person admitted they did. Because of that mistake I had to have my mother wire money Walmart. I knew they took double amount because bank told me they did. You where very hard to get hold of also and in the beginning had to get trailer some where else because last minute was told did not have 4 Ã— 8. I hoping your gonna put my money back on my card. I feel like that your company was dishonest and service really not the best. I knew the woman card more than once because she said first time it failed. Now I got to pay to wire that money back to my mother. I am not very satisfied at all especially amount money paid to rent the trailer. Michael Hathaway 716 940 8987
Very nice and friendly service
Renting with the UHaul app provides a dystopian preview of surveillance capitalism. So convenient!
Overall great experience. It made the rental very easy
U-Haul has gotten to be the premier truck rental business! The truck we rented was above and beyond what we expected and the comfort was wonderful..... Years ago the comfort would not have been one of our fonder memories....The dealer went above and beyond the word courteous, was a very nice experience...â€¦â€¦â€¦â€¦â€¦â€¦â€¦â€¦â€¦â€¦â€¦...
I had as easy a time you could ask for. There is nothing I can think of that would have made the transaction more pleasant
Nothing everything was perfect
Just keep doing what you do, I had no problems at all.
Gasport Auto is very friendly and professional business to deal with.
By far the worst U-haul experience I've ever had.
Everything was easy and efficient.
Charged me more then what agreed too.
Clea and professional!! Open on time, polite and efficient. I have rented many times for myself and other family needs all over the country and this was the best. If there is a good service U-Haul award they should be considered for it!! Keep up the good work
Very friendly. Pick-up and drop-off was easy. 10/10 Would rent there again!
The gas mileage for the 20 foot truck was less than the 26 foot truck with a 10 cylinder V8? This was discussed as better. I would not recommend this vehicle to anyone. I would also like to reiterate that the people that were to help me on the first trip never showed to assist in either location when times were given. This was over $800.00 for Lockport and Murrells Inlet. I also would never recommend them for a U Haul application. Finally, I would recommend a modification to the utility dolly similar to the appliance dolly with the stair roller applied. It would make it easier to move products up and down stairs. The appliance dolly does not work well with smaller wheels.
Everything was great, no problems
The owner/csr was wonderful and attentive. I would definitely recommend them to a friend and would repeat service from this location.
Should not take telephone calls ahead of clients sitting in front of you. I had to wait over 15 minutes, even after I did everything on line. Took almost 1/2 hour before I was out of there....
Sales rep was very friendly assisted us with getting Trailer easily. She made sure that we had the trailer on a timely basis . It had to be brought to Gasport from another site. Trailer was in very good condition and traveled very smoothly.