I ordered blankets online but when I arrived I was told that this location didn't have any. When the guy tried to remove them from my invoice, I was still charged $1 for no blankets. Then when I received my invoice the next day, I was charged for 2 days of rental instead of just one.
Trailer Rental & Towing in Gatineau, QC at Theo T Mechanic General Inc
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Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Gatineau, QC
Cargo trailers in Gatineau, QC are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at Theo T Mechanic General Inc!
Utility trailers are perfect for towing large or oversize cargo in Gatineau, QC J9A1M3. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at Theo T Mechanic General Inc provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
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Trailer and Towing Supplies
I was overcharged, 15 dollars coverage and 10 dollars for a dolly that I didn't get. I'm asking for 25 dollars refund. It's not fair.
Truck had garbage left in it. No parking available on site and closest street parking is 2 blocks away.
Contract no. 24246874 I reserved a truck at this location because it was the closest to our apartment. I simply needed one for 4 hours in order to pick up a couch, a cabinet and a few things from a family member not far away who was getting rid of them. I reserved it for 10am, the person in charge of the U-Haul portion of their business arrived late so we officially got the keys at around 10:20am or so. I simply did 10 miles, brought it back with a full tank and dropped the keys off at exactly 2pm. The same person from the morning told me to simply leave the keys on the counter which I found odd because he did not take the time to check anything with me after I returned it. Looking at my receipt that I received via email many hours later, I see that I was charged double because it indicates that I checked out the truck at 5:56pm which just so happens to be after this mechanic's closing hours (5pm Saturday). I sent two emails to the address indicated to contact in the email containing the receipt 849004_AFM@uhaul.com and never got a reply. Filed a complaint via U-Haul website and received a brief apology email and a partial refund of $50.79 which, when i try to do the math, does not seem to fully cover the overcharge by a few dollars... but I'm fed up with this now, at least most of the overcharge will be refunded. The truck was in decent shape and served me well. This is the first time I have a bad experience with U-Haul and it is solely due to that specific location. I will continue to use your services, just not at this location as I do not trust it. Thank you
The mechanic didn't seem to know what he was doing exactly. He didn't even check the hitch. We had rented a trailer before so we knew how to do it, but he didn't really offer to do it unless we didn't know how. He also took a lot of time before serving us when I got there. the location also isn't the easiest place to manoeuvre around. The mechanic was friendly but it wouldn't be very welcoming for someone who is new at renting a truck or trailer.
It has been my second lease and at every occasion the pickup were terrible, price were different from the booking price. Employee had no capability to fix the situation.
I drop the truck in Niagara Falls on Kent avenue, the address written here is not correct, than my review may not be accurate!
I wouldn't have to say munch more other than have bluetooth for cell phone Thank you
Didn't have the blankets I rented. Was very scared about covid19, said " go find the key yourself in the back of the truck".He obviously doesn't mind giving covid 19 because he offered filthy stained used blankets out of the garage to us since he couldn't provide the rented blankets... I declined.
Follow the correct process and don't charge astronomically for things I didn't agree to or for things that didn't even happen!!!!
I had a good experience it was my first time i will rent again
Really really bad client service. Had to wait over an hour for the truck. Person at the counter was passing on information to his boss over his personal cell phone. His boss was processing the order from his home computer. Really felt uncomfortable when he took picture of my license on his personal cell phone and texted it to his boss. Really convoluted process. Truck was really muddy in the cab and in the back. They did not even scrape any of the ice in the windshield as they did not have any show cleaning brush. So the attendant just poured water on the windshield to melt the ice. How dumb is that when it is below freezing temperature outside? Another client who was there before me also mentioned that he was waiting over an hour. I am already having second thoughts about renting from U-haul if this is the service level I can expect.
Worst truck rental experience I've ever had. I specified 1 location with mobile pickup and less than 24 hours before, that location was changed, time was now 1 hour later and no mobile. Not to mention I received a dirty truck and now I'M being charged a $25 cleaning fee?? I will rent from anywhere else EXCEPT Uhaul next time, as will the friends that waited around that extra hour to help me and all of my followers on social media. For a company based on logistics, Uhaul did a horrible job this time around.
The worst experience that I had with Uhault. The person at the garage told that he was busy working and that I had to wait until he is done !?! The Uhault was dirty with garbage in it, and I had ordered blankets and they were none. Really the worst customer service that I experienced in a long time.
Checkin took over 30 minutes. I had to move a uhaul truck myself just to access the trailer. Staff was not helpful in connecting trailer or assisting with rental.
I am extremely disappointed. Despite having a confirmed reservation, the truck that I had reserved was not on location when I got there at the agreed upon time. I asked to get another truck for the same price but the representative refused and charged me a higher price for the replacement vehicle. When I called U-Haul at the 1-800 number later to complain, they contacted the location and the representative LIED (!) and said that he had contacted me by phone before the pickup time to let me know that my truck was not available. This is untrue and my phone shows no record that day of a call from the location, so I have proof. The replacement truck was dirty and I ended up having to pay more, despite having done everything correctly as a client. My recommendation to UHaul is to take this location off your list of suppliers, as this garage will give you a bad reputation.
Hello, The gas was almost empty, which was not a big deal but just not convenient. The part that really bothered me is the guy who I returned the truck to. When I returned the truck, he was busy and told me to leave the truck without him inspecting the truck for milage and gas. After I got my receipt from U-hall I found out that he had charged me for two days. I had to call customer service and explain to them what had happened and thank god I asked him for a receipt to prove that I returned the truck which he was denying to give in the first place. I am just saying bad represented of U-hall company can easily destroy companies reputation. Thanks, Maryam
very conveniant location for me
The last question applies also to UHaul. We found out when receiving the invoice that there was an significant overcharge for gaz and a refill fee because did not return it to the initial 3/8 level. I would recommend that the location specifies this to clients. Uhaul will not get our business again.
Not helpful at all. Not a good representative for U-haul.
The cab of the truck had garbage leftover from the previous renter (fast food containers, napkins, etc). The back of the truck had an old couch in it, as well as a couple of garbage bags. The person working at the mechanic shop acted surprised and refused to help. I emptied the truck no my own. There were also no furniture pads.
Si vous preniez en compte les avis prÃ©cÃ©dents vous auriez arrÃªtez de faire affaire avec cet impoli. Aucune classe aucun respect aucun professionnalisme. J'avais vu les avis nÃ©gatifs mais je me suis dit non je hais juste prendre le camion et plus rien. L'imbecile il m'a fait attendre plus d'une heure et demi. A trÃ¨s mal me parler comm si j'Ã©tais son frÃ¨re ou ami. J'ai du appeler u-haull comme trois fois parce qu'il ne pouvait ou ne voulait pas prendre le temps de corriger des prix. Il avait in garage et tout ce qui le prÃ©occupait c'Ã©tait ses clients. Of course u-haull n'est pas son gagne pain c'est un sous traitant. Je pourrai en dire en plus. Une chance j'Ã©tais avec ma blonde qui me calmait sinon il aurait eu les pires injures de ma part. Plus jamais. Je dis bien plus jamais. Il n'a mÃªme pas inspectÃ© le vÃ©hicule avec moi. Les couvertures j'ai pris en option n'y Ã©taient pas non plu. Un vrai mais un vrai idiot ce gars lÃ . Et Ã§a me m'Ã©tonne de moi car de la patience j'en ai. Alors passez votre chemin. Nways il s'en fou des critiques et la compagnie ne fait rien non plus avec lui Ã§a a l'air.
very easy , close to my place , clean and inexpensive. i will use it again in the next months one or two times till january 2020 very googd and satisfied. good according to me , i m
I got charge overprice because couldn't bring back the trailer on time because the rental location was closed. And try to call the manager â€œStevenâ€ and he told me that's to bad and nothing they can do. Pretty bad experience and bad customer services.
Jai eu un service superbe directement avec uhaul. Par contre chez teo mecanique c'est horrible! J'ai attendu 3 hrs pour avoir le camion car personne de former Ã©tait prÃ©sent. Le patron de l'endroit Ã envoyer son fils Owen de 13 ans pour faire la location. Innacecptable! J'ai du refaire un contract au tÃ©lÃ©phone directement avec un reprÃ©sentant uhaul qui ma donnÃ© un bon service. Pour plus de renseignement appeler moi au 8195932405