I sold a home and initially used uhaul about 20 minutes away to move furniture from my home to storage units 5 minutes away and was charged total about 82 when I returned the truck my fees dropped due to over figuring miles. The second time I used uhaul about 6 weeks later, I was told the estimated price would be about 82. This location in Geneva Alabama was closer, about 5 minutes from the storage units to transport furniture to another house about 15 minutes away. I requested 24 return but said I might return it that night, he entered 6 hours return and tried to change it but couldn't and verbally told me 24 hours. I returned the truck that night and later noticed that he added about 20 extra when I checked my bank account and email. I haven't called to question why? I put the correct amount of gas back in the vehicle. I would have appreciated a call regarding that. He was very friendly and nice when I came in and was surprised since the others didn't charge extra? Twenty dollars isn't that much but it's the principle. Moving is extremely stressful, hard and expensive. I already had to pay a lot for movers twice and to rent storage units not to mention the awful rent of temporary housing until closing on another home which was also delayed. I'm thankful for all my blessings and wasn't going to mention this but since you emailed me, oh well. Maybe he'll stop doing that to people who return the trucks after hours, not fair. Other than that everything was great at both facilities. I'd like to rate him excellent but I shouldn't been charged extra, at least should have been contacted regarding that. Thank you for your business, have a good week.
Priscilla R
Halk Farm Supply
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Geneva, AL 36340
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- 4.5 Average Customer Rating
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Very nice personality good people
Melvin WEasy to work with very helpful
Scott GThe truck was terrible it ran like shit
Anna TGreat location and great people to deal with. Have used them before and will again.
Marc S