The website indicates that this site opens at 8:00 a.m. Both on pick up day and on drop off day I woke the customer service representative up when I contacted them at this time. The on the day of pick up he informed me that he didn't open until 9:00 a.m. The trailer was clean but the right turn signal light was not operational. The customer service representative indicated that it had worked the day before with his truck, basically alluding that the issue was with my truck's connecting plug. The day I dropped the trailer off the next customer was at the site waiting to pick up the trailer. When he was hooked up he noted that the righ turn signal on the trailer was not operational. The depot was not run in a business like fashion, it was disorganized, poorly staffed and looked like a junk yard.
Michael A
Albion Hills Farm
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Goderich, ON N7A3X8
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- 4.0 Average Customer Rating
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The pick up was in Goderich, Ontario on Orchard Line. The person was very kind & polite - but the property was horrible. It was like a dump for refuse & garbage. The laneway was all ruts (dirt road into this rural location) big dog(s) barking. Warning sign, but very scary place. My quote was about $172. Including insurance for one way to London, Ontario. We make this trip all the time in our own truck, so used to the gas cost for this one way distance. Your truck showed the tank full on departure - but to fill the tank at drop off location - it cost over $60 CND for about one eighth of a tank! It was a very light load. The fuel gage is definitely not registering correctly. The invoice created at drop off point went to my email. Printed when we got home. Incredibly small print. The amount billed was $319.79!! Plus the gas!! We must have been charged wrong rate! We dropped it off in London. We did not do a return trip. Please correct the charges.
Mrs LStaff was great!
Steve JI was greeted very friendly. The gentleman I delt with was very kind and helpful. He took the time to explain everything I didn't quite understand. I will refer him to anyone that needs a uhaul in my area.
Shannon EOwner was so nice and well maintained. He explained clearly how to using it. Thanks
Jongwon C