The service location was beyond excellent. However the uhual customer service via the 1 800 number need dramatic changes. Hold time over 2 hours is jus poor customer service. And the email system is crap. I sent a request for a password change and I never got an email sent to me. But yet yall can send me a request for a review? That jus speaks poorly even more.Roy B.
Trailer Rental & Towing in Grand Bay, AL at Bargain Barn
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Grand Bay, AL 36541
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Toni was very helpful and great to work with. Would use this location next time and recommend it to friends and familyJon R.
Your staff was excellent!!dwyan L.
Wonderful service and quick and easy. Will use them again because the folks there are excellent in how they helped me! Great service!jerald H.
Very helpful and nice staff that was quick to get me setup.JOSHUA M.
Service was great and easy to work withKENDALL F.
Great service great people.BERT J.
Nice people, but too confusing with paymentsMegan W.
These guys were super helpful and very kind. Thank you so much!Lisa D.
You seemed to have it all under control it was already to go when I arrived and was waiting at the door for my return less than a 10 min wait and very reliable will definitely use again !!!!!!CATHY C.
Bargain Barn owner, Toni, was a great help and a welcomed light at the end of a very bad experience with U-Haul. Originally, my rental site was Firestone in Gautier, MS for a guaranteed pickup at 3 pm. When I arrived, the business was closed and the truck was behind a locked gate even though this was supposed to be a Truck share pickup with my mobile phone. Called U-Haul and after holding for 20 minutes, the rude â€œspecialistâ€ tried to send me to Ocean Springs for a pick up. Guess what? That location was closed and no one there to give me a truck. Then the rude specialist tried to send me to Biloxi. I asked her to call and speak to a live person to ensure they were open and have a truck. No answer. Her response was, â€œI can't help it if they don't answer their phone.â€ My son was with me and started calling around and the Pascagoula location was helpful and advised that although they didn't have a 26' available they had one in Grand Bay, AL She called to confirm and Toni @ Bargain Barn said she would get the truck ready for us and be there when we arrived. So another 30 miles in the opposite direction of where the â€œspecialistâ€ sent me, we found Toni. Professional, knowledgeable, personable, and efficient. Bargain Barn and Toni will be where I go from now own but U-Haul's initial screw ups cost me almost three hours of time and about 50-60 miles. U-Haul offered a $50 credit for the guarantee that wasn't honored but in my opinion they should offer much more!Logan B.
Shannon was great!Joshua H.
Nothing everything was greatalfred W.
We felt welcomed during the whole experience. Keep up the good work.charlie M.
The two woman who work there are ABSOLUTELY AWESOME I WILL DEFINITELY BE BACK TO RENT FROM THEM AGAIN..... If I needed anything they was there and helped beyond there requirements too..........and also they store attached was even as awesome as they were please go see them it's worth every pennyBRITTANY B.
Everything was great Toni Nelson was a great manager and made our rental a breezeMargaret P.
I'm a repeat customer service is fast and efficienttim M.
Location was very fast at getting my trailer checked out and me on the road very satisfied with selection and personaltim M.
Easy to get to and drive throughMary R.
Vehicle was older model that needed service.Matthew G.
Friendly people good customer serviceTrevor V.
Mrs.Toni was Amazing! Helped us with everything we needed! We will definitely use this Location again! THANKS YALL!ðŸ˜ŠNavin M.
I never received a final statement of my charges. Seems like I overpaid?Michael M.
Very goodSamantha S.
Check the equipment better, air conditioning totally quit working less than 1/3 of the way into our trip.margaret W.