It's not ok to give the customer the wrong dolly, without at least changing the contract. I would have gone to another location to pick it up. When you load a truck an appliance dolly makes the job way harder if you need a utility dolly.
STEPHEN D.
Monarch Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Greensboro, NC 27407
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Customer Reviews
- 4.0 Average Customer Rating
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as if moving isn't already an hassle, i requested with my truck a dolly to transport a washer & dryer. the location stated they didn't have any dollys available & to drive to another location to get a new one. my trip was over 40 miles outside of greensboro, that wouldve be an inconvenience to me to drive to another u-haul location for a dolly! i might as well cancel my reservation & go to the location that has the dolly. The crazy part is i reserved this u-haul with the dolly within the first week of march. how was this not available to me & i made reservations ahead of time! not only that, if you'd like to leave your car at the location you'd have to perk up the road & down the corner. like chile, i've used a u-haul service before that was more efficient & easier to work with & they handled everything electronically!
Kira R.Explain more clearly about the deposit required. The large debit on my card was upsetting. I am watching my account closely for the return of most of that money. I was not expecting this. Caught me by surprise.
LAURIE T.The service we received was great and expedient. There was no hang ups or hurdles to overcome.
Justin S.I was charged for something I didn't even get in my truck...
James W.