The woman who completed my rental information did NOT complete the hook-up of my U-Haul trailer; she informed me that I had to complete that on my own. Since I am not trained to do that and I had never hooked up a trailer before, I did it incorrectly. The woman looked over the hook-up afterwards and said that I was able to leave. A few minutes down the road, I received a phone call from the owner of Lisa's General Store informing me that I needed to pull over right away because my trailer was not hooked up correctly and I was in danger of losing the trailer and being in a serious accident. The gentleman was then able to drive to me and assist me with making sure my trailer was properly hooked up. When I stated that the woman did not complete the hook-up & that she had said I was responsible for it, he informed me that he has told his employees multiple times that THEY (and not the customers) are responsible for completing the hook-ups and that the employees have been trained in this task. I would love to be able to recommend this location simply due to the kindness of the owner of Lisa's General Store; the only reason why I am not recommending this location is due to the extreme safety concerns I have with his employees who do not complete their job duties as expected.Charlene C.
Trailer Rental & Towing in Greenville, PA at Lisas General Store
(U-Haul Neighborhood Dealer)
Greenville, PA 16125
Services at this Location:
- Mon-Tue: 9 am - 6 pm
- Wed: 9 am - 5 pm
- Thur-Sat: 9 am - 6 pm
- Sun: 10 am - 5 pm
- Free towing inspection
- 24 hour customer return
One-Way and In-Town Local Rentals in Greenville, PA 16125
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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This was my second time renting from this location and both times the key was not where the 24/7 app stated it would be. I had to wait 45min this time to get the key which cut into my rental time. The lady behind the desk was also not polite at all either times.Kierstin P.
Drop box for the key fixed, also the replacement zip tie for dolly needs updated, dolly was not hooked up when we picked it up.TROY F.
This site was 40 miles from my home, staff rude and grumpy No concept of the needed mileage just to get truck back to my home to load the on to destination.GEORGE B.
I had to drive a 100 miles round trip just to pick up my trailer. Was not happy. It messed up my plans.BRYAN D.
We have returned trucks twice to this location. The first time the person was just not friendly; not ideal but not a deal breaker. The second time they charged us an additional day ($53) even though we returned the truck early. When I called to question the charge they told me it was for overage on the mileage even thought that is not what the bill said. I explained that we had asked for additional mileage when we picked up the truck in GA and did not what to get stuck with overage at the end. The person in PA told me she had no way of knowing what the pick up location in GA did or did not say. It was clearly stated on our paperwork that we were allowed the 805 miles not the 730 that she was telling me we had. They eventually issued a refund for the $53 we are just now waiting for Uhaul to credit it back. And to be clear even though she told me it was for a mileage overage the bill stated it was for extra days. Not a great drop off site and will not rent or return from this location again.ROBERT K.
Don't obsess with the cleaning of the truck. I literally had a 4 inch twig in the back and was asked to sweep itSean R.
Computer system was slow on truck pickup and drop off resulting in small delay in getting going.TIMOTHY H.
Do a better job with trailer maintenance. There were a couple of door rollers that had come off laying inside on the floor. The back door seal also leaked quite a bit. This was reported when we dropped the trailer off and they immediately addressed the maintenance issues.Donald H.
Save my information so I can rent quicker. Keep my card on file , address and driver's license. Maybe just scan license and I'm good to go? I rent 3 or 4 times a year. But the location is awsome, friendly and always have a truck . Also convenient and easy to find.Jason S.
trailer covered with 6" snowJames Z.
When I make a 10:30 reservation and I get there at 10:20, just to find out the store is closed, call uhaul and they just acted like nothing. Didn't even offer any compensation for my wasted time on their mistake.Daniel M.
Made it easy to check in and was very niceRONALD C.
No improvement necessaryJudith D.
The 24/7 app told us to go to the truck then get the keys out of the lock box, it'd make more sense to get the keys before going to the truckChristina? M.
Waiting with clip board in hand finished check in with instructions as to where to park. Had paper work ready when I went back in to store.Zachary H.
Nothing .The trailer that I rented was very easy to findKenneth B.
Paperwork to complicated. Having an iPhone was required for rental. they had to use personal phone to complete check in process.Brian C.
Staff was clueless when returning equipment and the owner talked down to the staff. Took 30 minutes to get a receipt, not professional at allTimothy S.
Inside cargo area of truck was dirty. Mattress is hauled have dirt / black grim. When taking into my new house the dirt got in my carpet. Now I have to have it cleaned and the mattress cleaned. Not happy at all. U-Haul messes up my initial rental. Had to travel 30 minute away to pick up a t truck. I want a refund for my troubleDavid J.
Just a drop off point.RANDY M.
Have them move the printer to the counter up front.al C.
The inside of the truck smelled so bad. Had to drive with windows down. They left a bottle of frebreez in the cup holder for me. Did not even come close to eliminating the smell.Glenn T.
U-Haul saved us time and money!Ralph D.
Truck in good shape, but truck from zero to 45MPH is really rough and diifficult. The man in charge was very helpful and accomodating.Ralph D.