Excellent serviceJames A.
Trailer Rental & Towing in Gunnison, CO at Berfields Stage Stop
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Gunnison, CO 81230
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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It's the only u-haul in the area.Erik K.
I've rented from this location several times. It is a great family run business.SANDRA R.
Outstanding customer service!William O.
Uhaul did not provide me with the correct size that I ordered, and my truck was at a location 3 hours from my requested location, requiring a 6 hour round trip for just a pickup. I will NEVER use Uhaul again and will make sure all friends and family never do either. There are plenty of other moving truck options that I will look towards before going with Uhaul again.GILLES H.
Excellent customer serviceJames A.
I had to drive from Fort Collins to Gunnison Colorado over 200 mi to pick up my trailer. When my original reservation was canceled the person on the phone called me to tell me my reservation was canceled and scolded me and told me that they did not know if someone else would be willing to pick up the phone and speak with me. The location I picked up did an amazing job but the online and over the phone service people are horrible!!Eric J.
Everything went smoothly and the rental suited our needsCorrina D.
The Berfields guys are great, friendly and helpful, the store is cluttered but it's been that way for 50 years.Janet A.
Friendly & knowledgable staffMichael R.
The owner of the shop where I rented the local ( not 1 way) trailer told me U-Haul corporate called him said they needed the trailer for a more profitable one-way trip despite me having a reservation. Apparently the owner of the shop had to stick up for me. It is quite disturbing that U-Haul would have this policy of overriding a established reservation - this added undue stress to an already stressful situation. In the future, I will consider other options as opposed to U-Haul.Peter E.
U-Haul needs to have a better reservation system. When I made the reservation, I was under the impression that I would pick up my trailer close to my house at the location I selected or at least in the Denver metro area, not 3.5 hours (1 way) in Gunnison.Andres V.
Randy was great.Kevin A.
Tie-downs were missing or damaged.BEN R.
Have the truck at the location I requested to pick it up at.Andrew P.
Very frustrated with U-Haul. I reserved a 6x12 trailer as I was moving from Colorado to Texas. I drove 13 hours from Texas to Colorado to pick up my belongings. When I arrived they told me there was not a trailer available for me and I would have to go 200 miles one way to Gunnison to pick up the trailer I had requested. So with one day out of my time to spend with my family and my grandchildren I had to go to Gunnison to get the trailer. It also cost me a full day and approximately $100 round trip to do this. They offered me a smaller trailer but it would not have held all my items and I would have had to make a second trip from Texas to pick up the remainder. I believe when you have a confirmation number you should be able to get the trailer of your choice within a radius of maybe 30 miles from where you requested it not 200. After all was said and done they gave an extra day to return the trailer and a $15 break on the rental fee. again that extra day was something that was not necessary but they did take a day from me spending with my family. I have just spoken with Stacy who is a U-Haul employee and she said she would only give me a refund of $50. When I explained that it cost me $100 and an extra day away from my family she said that was too bad that was all she would authorize. Very short and cut and dried on the phone call. I've had two stitches put on by U-Haul, I have rented two different trailers in the past, and have had no complaints until now. If you are renting a trailer make sure that it is available for you before you make a 13 hour trip. Again this was totally unacceptable to me!Dianne M.
Andy is helpful, professional, and kind!Kim C.
Staff was extremely nice and helpful. Would recommend to anyone and will use again.Collin S.
Great people on take away or returnsJAMES D.
The staff member named Michael who helped me with my truck rental is exceptional!!! I could not say more about what a amazing employee U-Haul has at this location. He was kind courteous helpful went out of his way to ensure that I got a good deal and it was fully prepared for my move. I would recommend him above all others. Truly exceptional!Paul W.
They were not wearing masks and were very rude and impatient. The office was a disaster. Literally the worst place of business I have ever been to. I am still ferrous how the employees treated us.James M.
Perfect. Seamless handoff and pleasant folks.Sara C.
Berfield's is the bestJames A.
Probably the rudest drop off experience I've ever experienced. The person accepting the trailer stated: 'I don't suppose you want to drop that piece of shit here" He also stated that he did not have to accept the trailer and that he could send me to Salida for the drop off --(over 1 hour and a mountain pass away) This is NOT how to run a business.Paul R.
They were outright rude and said many times that they "hate dealing with U-Haul and that they didn't have to accept the trailer". They said that they hated having to deal with "2nd homeowner Texans", which I am not, and that I should park the trailer in the trash. This guy's aggression and anger shouldn't be taken out on customers.Cassandra T.