I was charged 3 times as much as I should have been charged. No my account is negative when it shouldn't. Not to mention I have yet to be refunded nor was the owner any helpReginal S.
Trailer Rental & Towing in Hampton, VA at Madlocks
(U-Haul Neighborhood Dealer)
Hampton, VA 23669
Services at this Location:
- Mon-Fri: 8 am - 5 pm
- Sat: 8 am - 12 pm
- Sun: Closed
Special Operating Hours
- 5/15/2021 - 5/16/2021: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Hampton, VA 23669
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Ensure the maintenance is well maintained. The truck I had was a safety hazardDAWNCHERI H.
Management, had, a great personality, He, Greeted, me, with, a warm, and friendly, attitude, I Would, Rent, again, with, his Company. His, Staff, was, also, friendly and Helpful.GERMAINE G.
Everything was goodLinda W.
Nothing. They are very organizedseth D.
Very little room to park vehicle, and exiting was a bit sketchy since there wasn't much room too maneuver out with the trailer. Had to moved park car and still hopped to curb to leave.Franko S.
They were over packed with uhauls and cars being worked on, I was sent to a different location then turned way and sent backJasmine R.
Truck was not ready for a cross country trip. Bald left back tire, engine fluid leak, rough idle. Drop off location was shocked at the poor condition of the truck when it was turned in. They said it should have never been issued to me.Steven B.
Clean vehicle, spray for roachesJames H.
This location was very accommodating and helpful with the equipment. Will definitely revisit this location as it met all my needs.Pascal J.
Drop off location is too small. They were turning away all uhaul trucks. They were unable to take my vehicle and I had to drive to a different location.Chelsi A.
The owner didn't really care about the uhaul at all. It was the worse experience with uhaul ever, would not rent a uhaul again, it was a waste of money. Super disappointedGreta T.
I hated every step of the â€œappâ€ rental. I would much rather deal with a live person than go through this 24/7 rental. At pick-up, I had the most difficult time checking into the app. Location services was a problem (more so on my end but still equally frustrating) The online process just took forever. It was not streamlined or quick. At drop-off, I must not have verified the mileage correctly so when I input the drop-off mileage it wouldn't accept it. The page said I was 2,000 miles over when I only had the truck for 6 hours. Awful time with the online page again! Called the customer service #, waited on hold for over a 1.5 hours for a representative to discuss the issues. Honestly, it was the worst experience ever.KORTNEY C.
Area too crowded with non U-Haul vehiclesTERRY A.
Make sure the windshield wipers work. We drove the snow with nad windshield wipers.Storm M.
The mobile login wasn't as fast as expected. The employee got me processed in less than 5 minutes. Great place to rent a moving trip.Andrew M.
I was told i would recieve my $100 when i drop off the rental...i took the rental back a day early and was told i would be mailed $60 ,,,now i have to call and find out whats going on ??Ricardo M.
Checknlug nuts. Ours appeared to be rusted on, making a roadside repair very time consuming if it were needed.Colin G.
Very cluttered and unorganized. Did not have blanks to fill my request. I was give 5 of the 12 moving blanket requested. This location had vary little of the normal U-Haul supplies. I was very surprised by this location, not the norm for U-Haul.Lenny F.
Good but seemed to over charge againTiera J.
The trailer tail light did not work, The guy did not inspect the trailer prior to my leaving the location. I ordered a utility dolly, and they did not have one for me. I had to go to another U haul location to pick up a dolly. This was very inconvenient and took more time from my busy moving day. This location should NOT be a Uhaul place.John H.
The agent at Madlocks was very helpful. The main office was no help at all they just wanted to have us travel 30 miles to get the truck we had ordered on March 20th. We called the main office the day before and they assured us we had our truck waiting for us. They did give is an upgrade to the larger truck but I do believe it cost us more in gas to use the bigger truck.robert V.
Everything was great!ronald W.
The workers are friendly and helpful. They hooked the trailer up in a jiffy and had me on my way.Michael S.